Outbound Contacts Representative

CenterWell Senior Primary Care

. Represent the company through outbound contacts with members and/or providers .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on providing a high-quality experience to members and providers. Proficient in Microsoft Office applications and capable of managing multiple priorities in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyAttention To DetailCall Center ExperienceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing SkillsComputer Navigation SkillsAdministrative SupportOperational SupportComputational Skills

Soft Skills

Effective Communication SkillsAbility To AdaptTime ManagementProblem-Solving Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Patient Care CoordinatorProvider ConciergePHI/HIPAA ComplianceHealthcare

About the role

Key responsibilities & impact

Represent the company through outbound contacts with members and/or providers
Address a variety of member and provider issues
Perform varied and moderately complex administrative, operational and customer support assignments
Perform computations
Conduct necessary follow-up with members and/or providers
Ensure responses to inquiries are completed promptly to meet service and quality standards
Interpret department policies and methods for completing assignments
Identify work expectations and quality standards within defined parameters
Prioritize and schedule work with some independent discretion
Provide a “white glove” experience to providers and HUBs as part of the Provider Concierge Team

Requirements

What you’ll need

Candidates MUST reside in Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico or Tennessee
Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding or another specialized CenterWell Specialty Pharmacy Patient Care Coordinator team
6+ months’ customer service experience
Proficiency in Microsoft Office applications, including Outlook, Word and Excel
Ability to adapt and thrive in a fast-paced environment
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including multiple computer applications simultaneously
Effective verbal and listening communication skills
Monday–Friday availability from 11:30 AM to 8:00 PM EST
Associate's or Bachelor's Degree preferred
Experience in healthcare preferred
Call center experience preferred
Ability to attach a resume in PDF or Word format
Home internet with minimum 25 Mbps download and 10 Mbps upload speeds
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Home or hybrid home/office work arrangement
Occasional travel to Humana offices for training or meetings
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