Outbound Tele Sales Agent

CenterWell Senior Primary Care

. Conduct outbound calls to members to promote and schedule virtual healthcare appointments .

Posted 11/5/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and persuasive skills to effectively promote virtual healthcare appointments while ensuring compliance with regulatory requirements. Capable of building emotional engagement with customers and simplifying complex information to enhance the overall consumer experience.

Highest-signal resume keywords

Verbal Communication SkillsTelephonic Sales ExperienceBilingual in English/SpanishProficient in Microsoft Outlook, Word, and ExcelUnderstanding of Value-Based Primary Care

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Persuasive TechniquesEmotional EngagementCustomer AdvocacySimplifying ComplexityCollaboration

Tools & Technologies

CRM SystemMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Virtual HealthcareComplianceRegulatory RequirementsMember PHI/HIPAAMedicare Advantage

About the role

Key responsibilities & impact

Conduct outbound calls to members to promote and schedule virtual healthcare appointments
Communicate the benefits of virtual appointments and how they enhance members’ healthcare experience
Use persuasive techniques to encourage members to schedule appointments
Address questions and concerns regarding virtual services, providing accurate information and support
Maintain detailed call records, member responses, and scheduled appointments in the CRM system
Follow up with members, outside entities, and providers
Complete member and provider inquiries promptly to achieve service and quality goals
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
Stay informed about healthcare services and offerings
Adhere to compliance and regulatory requirements when handling member information

Requirements

What you’ll need

Strong verbal communication skills
Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience
Comfortable working in a telephonic intensive environment
Proficient in Microsoft Outlook, Word, and Excel
Passion for contributing to an organization focused on continuously improving consumer experiences
Bachelor’s degree preferred
Telephonic sales experience preferred (inbound, outbound)
Understanding of value-based primary care and/or Medicare Advantage preferred
Bilingual in English/Spanish preferred, with the ability to speak, read and write in both languages without limitations or assistance
Self-provided internet service with at least 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Whole-person wellness benefits
Remote work arrangement
Occasional travel to Humana offices for training or meetings