Outbound Telesales Agent

CenterWell Senior Primary Care

. Conduct outbound calls to members to promote and schedule virtual appointments .

Posted 11/5/2026full-timeRemote • Mississippi • United StatesMid-LevelSenior💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and persuasive skills to effectively promote virtual appointments while ensuring compliance with healthcare regulations. Capable of building emotional engagement with customers and simplifying complex information to enhance the overall consumer experience.

Highest-signal resume keywords

Verbal Communication SkillsTelephonic Sales ExperienceBilingual in English/SpanishProficiency in Microsoft Outlook, Word, and ExcelUnderstanding of Value-Based Primary Care

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Persuasive TechniquesEmotional EngagementCustomer AdvocacySimplifying ComplexityTimely Inquiry Responses

Tools & Technologies

CRM SystemMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Healthcare ServicesVirtual AppointmentsComplianceRegulatory RequirementsMember PHI/HIPAA

About the role

Key responsibilities & impact

Conduct outbound calls to members to promote and schedule virtual appointments
Communicate the benefits of virtual appointments and how they enhance members’ healthcare experience
Use persuasive techniques to encourage members to schedule appointments
Address questions and concerns about virtual services and provide accurate information and support
Maintain detailed call records, member responses, and scheduled appointments in the CRM system
Perform follow-up with members, outside entities, and/or providers
Complete responses to member and provider inquiries in a timely manner
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
Stay informed about healthcare services and offerings
Adhere to compliance and regulatory requirements when handling member information

Requirements

What you’ll need

Strong verbal communication skills
Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience
Comfort working in a telephonic intensive environment
Proficiency in Microsoft Outlook, Word, and Excel
Passion for contributing to an organization focused on continuously improving consumer experiences
Bachelor’s degree preferred
Telephonic sales experience preferred, including inbound and outbound
Understanding of value-based primary care and/or Medicare Advantage preferred
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance preferred
Home internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Ability to travel occasionally to Humana offices for training or meetings

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Other whole-person wellness and healthcare opportunities