Outbound Telesales Agent

CenterWell Senior Primary Care

. Conduct outbound calls to members to promote and schedule virtual appointments .

Posted 9/15/2026full-timeRemote • Mississippi • United StatesMid-LevelSenior💰 $45,000 - $60,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong telephonic communication skills and the ability to engage customers meaningfully, while effectively promoting virtual healthcare services. Proficient in maintaining compliance with HIPAA regulations and managing member information securely.

Highest-signal resume keywords

Telephonic Sales ExperienceBilingual in English/SpanishUnderstanding of Value-Based Primary CareCRM System ProficiencyCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingAppointment SchedulingPersuasive CommunicationCall Record MaintenanceMember Inquiry Resolution

Soft Skills

Emotional EngagementCustomer AdvocacyCollaborationAdaptabilityProblem Solving

Tools & Technologies

CRM SystemTelephonic Communication ToolsInternet Service

Industry Keywords

Healthcare ServicesVirtual AppointmentsComplianceRegulatory RequirementsMedicare Advantage

About the role

Key responsibilities & impact

Conduct outbound calls to members to promote and schedule virtual appointments
Communicate the benefits of virtual appointments and how they enhance members' healthcare experience
Use persuasive techniques to encourage members to schedule appointments
Address questions and concerns about virtual services, providing accurate information and support
Maintain detailed call records, member responses, and scheduled appointments in the CRM system
Follow up with members, outside entities, and providers
Complete member and provider inquiries efficiently to achieve service and quality goals
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
Stay informed about healthcare services and offerings
Follow compliance and regulatory requirements when handling member information

Requirements

What you’ll need

Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
Simplify complexity and integrate internal efforts to deliver an optimal customer experience
Comfort working in a telephonic intensive environment
Passion for contributing to an organization focused on continuously improving consumer experiences
Telephonic sales experience (inbound, outbound) preferred
Understanding of value-based primary care and/or Medicare Advantage preferred
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance preferred
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speed
Ability to work 40 hours per week

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Occasional travel to Humana offices for training or meetings