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Program Delivery Lead
CenterWell Senior Primary Care. Oversee operations, performance management, and future-state strategy for the Tandem Behavioral Health Care program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare strategy and operations, with a strong focus on analytics, performance management, and program reporting. Proficient in developing dashboards and defining metrics to support clinical and operational excellence in value-based care.
Highest-signal resume keywords
Healthcare Strategy And OperationsPerformance Dashboard DevelopmentAnalytics Toolkit ProficiencyProject And Program ManagementKPI Definition And Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data IntegrationMetric DefinitionProcess ImprovementAnalytic ModelsExcel ProficiencyPower BI Dashboard DevelopmentReport WritingQuality ChecksCross-Functional Translation ToolingUnderstanding Of Value-Based Care
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsRelationship BuildingCollaboration
Tools & Technologies
Power BIExcelPowerPointEMR SystemsDatabase Management
Industry Keywords
Behavioral HealthValue-Based CareHealthcare AdministrationClinical QualityCost Management
About the role
Key responsibilities & impact- Oversee operations, performance management, and future-state strategy for the Tandem Behavioral Health Care program
- Design and execute analytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, technology enablement, and data integrations
- Build and maintain Power BI-based dashboards for program performance and executive-level reporting
- Own program reporting and communicate analytics-driven insights to market leaders and PCO executives
- Partner with EMR product, clinical analytics, Medical Economics, and other stakeholders to define metrics, integrate data, and strengthen reporting
- Provide business partnership and design input for technical products supporting Tandem Care and PCO clinicians
- Establish relationships with clinical teams, technology partners, data and analytics leaders, and Complex Care leadership
- Support program and project implementation and adoption of new strategies and tactics
- Manage ad hoc operational, process improvement, and strategic special projects
- Support the operational needs of program clinical leadership
- Report to the PCO Director of Behavioral Health Strategy and Operations
Requirements
What you’ll need- Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work)
- 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics, preferably in value-based care or behavioral health
- 5+ years of cross-functional translation tooling experience
- Experience developing performance dashboards, defining metric definitions, collaborating with analytics and technology teams, implementing dashboards, performing metric quality checks, and defining product feature specifications
- Strong analytics toolkit
- Must reside in a CenterWell/Conviva market location
- Strong analytical and problem-solving skills
- Proficiency with Excel, including Pivot tables and analytic models
- Proficiency with PowerPoint
- Proficiency in tracking and evaluating process/system outcomes and monitoring rapid cycle process improvement
- Ability to define and measure KPIs
- Excellent project and program management skills
- Understanding of quality and value drivers in full risk care delivery, ideally in Medicare/seniors
- Computer skills in word processing, database management, spreadsheets, and report writing
- Candidates outside The Villages must be located within a distance allowing sustainable travel to The Villages approximately every other week
- Home internet must provide at least 25 Mbps download and 10 Mbps upload speed
Benefits
Comp & perks- Bonus incentive plan based upon company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote work flexibility for up to 3 days a week for candidates in The Villages metro