FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Professional Service Designer
CenterWell Senior Primary Care. Lead service design projects improving patient, customer, associate, and caregiver experiences across core businesses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service design and experience design, with a strong ability to translate research insights into actionable service concepts and strategies. Proficient in creating service blueprints and managing multiple workstreams to enhance patient and customer experiences.
Highest-signal resume keywords
Service DesignExperience DesignService BlueprintsProject ManagementHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DesignExperience DesignDesign ResearchCustomer Journey MappingProcess FlowsEcosystem MapsQualitative AnalysisQuantitative AnalysisFacilitation SkillsVisual Storytelling
Soft Skills
Communication SkillsOrganizational SkillsCollaborationFacilitationProblem-Solving
Tools & Technologies
Microsoft ApplicationsMapping ToolsVisualization ToolsCollaborative Research Tools
Industry Keywords
Human-Centered DesignBehavioral SciencesClinical CarePharmacy EnvironmentsPHI/HIPAA Compliance
About the role
Key responsibilities & impact- Lead service design projects improving patient, customer, associate, and caregiver experiences across core businesses
- Work within a pod structure aligned to a specific CenterWell line of business
- Translate research and stakeholder insights into service concepts, experience strategies, and actionable recommendations
- Align people, processes, technology, and data to improve service delivery
- Support planning and facilitation of discovery research, partner interviews, journey-mapping sessions, and workshops
- Understand needs and identify opportunities for service improvement
- Create current- and future-state service and experience blueprints
- Clarify frontstage and backstage interactions, handoffs, dependencies, pain points, and required people, process, technology, and data elements
- Summarize qualitative and quantitative inputs and identify connections across people, processes, technology, and data
- Ask questions and translate findings into clear opportunities and recommendations
- Coordinate contributors, manage dependencies, and deliver work across multiple workstreams
- Occasionally travel to Humana offices for training or meetings
Requirements
What you’ll need- Bachelor's degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field
- 3+ years of experience in service design, experience design, design research, or a related field
- Written, verbal, visual storytelling, presentation, and facilitation skills
- Ability to communicate recommendations to leaders and partners
- Experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and other service design artifacts
- Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools
- Strong organizational and project management skills
- Ability to plan discovery activities, coordinate contributors, manage dependencies, and deliver high-quality work across multiple workstreams
- Ability to summarize qualitative and quantitative inputs and translate findings into opportunities and recommendations
- Experience conducting partner interviews, contextual inquiry, observation, and collaborative workshops
- Passion for contributing to an organization focused on improving consumer experiences
- Master's Degree preferred
- Healthcare experience or subject-matter expertise in clinical care or pharmacy environments preferred
- Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based upon company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Personal wellness and smart healthcare decision support
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings