Specialty Operations Pharmacy Technician

CenterWell Senior Primary Care

. Support Pharmacists and patients through triage of inbound phone calls for Specialty Rx medications .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise as a Pharmacy Technician with strong data entry skills and the ability to provide telephonic support in a call center environment. Committed to adhering to operational processes while ensuring high-quality customer service and compliance with HIPAA regulations.

Highest-signal resume keywords

Active Pharmacy Technician LicensePharmacy Technician Certification Board CertificationCustomer Service ExperienceData Entry SkillsBilingual in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPrescription Order EntryImage ScanningCall Center Productivity MetricsProblem Solving

Soft Skills

Excellent Communication SkillsSelf-StarterCritical ThinkingInitiativeAbility to Work Independently

Tools & Technologies

RxNovaCRMScriptMed

Certifications & Qualifications

Pharmacy Technician Certification Board CertificationExCPT Certification

Industry Keywords

Specialty Rx MedicationsHIPAA ComplianceConsumer Experience ImprovementMail Order Pharmacy ExperiencePrescription Clarification

About the role

Key responsibilities & impact

Support Pharmacists and patients through triage of inbound phone calls for Specialty Rx medications
Perform administrative and initial data entry tasks, including image scanning and other varied activities
Receive inbound calls from patients and physicians for prescription clarification
Enter prescription orders into the system when needed
Provide telephonic support to Pharmacists and patients
Ensure adherence to Specialty Rx operational processes and programs
Work within defined call center productivity and quality metrics
Interpret area/department policies and methods for completing assignments
Identify work expectations and quality standards while prioritizing timing with latitude
Follow standard policies and practices with independent discretion
Work under minimal direction in a remote/work-at-home setting

Requirements

What you’ll need

Must have an active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida)
Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
1 or more years of experience working in a customer service environment
Self-starter and able to succeed with minimal remote supervision
Problem solver with the ability to engage with others
Excellent communication skills (verbal and written)
Experience using multiple computer applications simultaneously and strong data entry skills
Ability to work 8-hour shifts, Monday–Friday, sometime between 8 a.m.–11 p.m. EST
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Home internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps
Preferred: 1 or more years of mail order pharmacy experience
Preferred: Experience as a Pharmacy Technician or call center experience in a pharmacy or related call center setting
Preferred: Working knowledge of RxNova, CRM and/or ScriptMed
Preferred: Critical thinking and initiative to anticipate team needs, present ideas, ask questions and deliver high-quality work
Preferred: Problem-solving skills to find viable solutions when ideal tools and resources are unavailable
Preferred: Experience with grievances and/or member complaints
Preferred: Data entry experience
Preferred: Bilingual in Spanish and English

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Occasional travel to Humana's offices for training or meetings
Remote/work-at-home arrangement
Self-provided internet service for home or hybrid home/office employees