Specialty Operations Pharmacy Technician

. Support pharmacists and patients by triaging inbound calls for Specialty Rx medications .

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Key responsibilities & impact

Support pharmacists and patients by triaging inbound calls for Specialty Rx medications
Perform administrative and initial data-entry tasks, including image scanning
Receive inbound calls from patients and physicians for prescription clarification
Enter prescription orders into the system when needed
Provide telephonic support while ensuring adherence to Specialty Rx operational processes and programs
Work within defined call-center productivity and quality metrics
Interpret department policies and methods for completing assignments
Identify work expectations and quality standards while prioritizing timing
Follow standard policies and exercise independent discretion where permitted

What you’ll need

Active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida)
Certification by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
1 or more years of experience working in a customer service environment
Self-starter able to succeed with minimal remote supervision
Problem-solving ability
Excellent verbal and written communication skills
Experience using multiple computer applications simultaneously
Strong data entry skills
Ability to work 8-hour shifts Monday–Friday sometime between 8 a.m. and 11 p.m. EST
Passion for improving consumer experiences
Internet service with minimum 25 Mbps download and 10 Mbps upload speeds
Dedicated workspace without ongoing interruptions to protect PHI/HIPAA information

Comp & perks