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Specialty Operations Technician 2
CenterWell Senior Primary Care. Receive inbound calls from patients, providers, caregivers, and healthcare professionals regarding specialty medication orders, refills, prescription status, and pharmacy inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, including prescription management, compliance with HIPAA regulations, and effective communication with healthcare professionals. Proficient in utilizing pharmacy technology applications and maintaining high standards of customer service and operational efficiency.
Highest-signal resume keywords
Active Pharmacy Technician LicenseNational Pharmacy Technician CertificationPrescription ManagementHIPAA ComplianceCustomer Service Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription ManagementPharmacy Systems NavigationMedication DispensingRefill CoordinationAttention to Detail
Soft Skills
Organizational SkillsCustomer Service FocusIndependent WorkProblem-SolvingCollaboration
Tools & Technologies
Microsoft OfficeTeamsSharePointPharmacy Technology Applications
Certifications & Qualifications
Active Pharmacy Technician LicenseNational Pharmacy Technician Certification
Industry Keywords
HIPAA CompliancePharmacy RegulationsAccreditation StandardsSpecialty MedicationsPatient Care
About the role
Key responsibilities & impact- Receive inbound calls from patients, providers, caregivers, and healthcare professionals regarding specialty medication orders, refills, prescription status, and pharmacy inquiries
- Contact prescribers for prescription clarification and necessary documentation
- Enter and maintain prescription orders and information in pharmacy systems
- Support pharmacists in preparing and dispensing specialty medications
- Assist patients with specialty pharmacy processes, refill coordination, and adherence programs
- Collaborate with providers, pharmacists, and internal teams to ensure timely medication delivery and patient care
- Ensure compliance with pharmacy regulations, HIPAA requirements, accreditation standards, and company policies
- Resolve routine operational and customer service issues and escalate complex concerns
- Maintain productivity, quality, and service-level expectations
- Participate in departmental initiatives, training, and process improvement efforts
Requirements
What you’ll need- Active Pharmacy Technician license in the state of residence (Arizona, Florida, Ohio, or Texas), as required by state law
- National Pharmacy Technician Certification (PTCB/CPhT or ExCPT)
- Working knowledge of Microsoft Office applications, including Outlook
- Ability to learn and navigate multiple systems and platforms, including Teams, SharePoint, and other pharmacy technology applications
- Strong attention to detail, organizational skills, and customer service focus
- Ability to work independently while managing multiple priorities
- Must be available to work overtime as needed to support business demands and operational requirements
- Minimum internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Home/Hybrid Home-Office work arrangement
- Occasional travel to Humana offices for training or meetings
- Professional training and process improvement opportunities