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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in water, fire, and mold damage restoration, including effective communication with customers and insurance providers. Proficient in operating restoration equipment and adhering to safety protocols while maintaining high-quality standards.
Highest-signal resume keywords
Mitigation And Restoration ExperienceIICRC CertificationWater Extraction And Drying TechniquesStrong Problem-Solving SkillsEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Damage AssessmentRestoration ProceduresWater ExtractionDehumidificationOdor ControlQuality ChecksEquipment OperationRestoration TechniquesDocumentation For Insurance ClaimsPhysical Stamina
Soft Skills
Attention To DetailInterpersonal SkillsAbility To Work IndependentlyAbility To Work Under PressureAbility To Work In A Fast-Paced Environment
Tools & Technologies
DehumidifiersAir MoversMoisture MetersThermal Imaging CamerasComputersPhone Applications
Certifications & Qualifications
High School DiplomaValid Driver's LicenseIICRC Certification (Preferred)
Industry Keywords
Mitigation ServicesRestoration Industry StandardsSafety ProtocolsInsurance ClaimsCommercial Properties
About the role
Key responsibilities & impact- Report to the Branch Manager
- Provide immediate response and mitigation services for water, fire, mold, and other damage to commercial properties
- Inspect affected areas and assess the extent of damage
- Determine appropriate restoration procedures and execute the restoration process
- Respond promptly to mitigation service calls and prevent further damage
- Perform water extraction, drying, dehumidification, and odor control
- Document damage assessments, restoration procedures, materials used, and completed work for insurance claims and customer records
- Operate dehumidifiers, air movers, moisture meters, and thermal imaging cameras
- Follow safety protocols for personal, team member, and occupant safety
- Communicate with customers, insurance providers, and team members
- Conduct quality checks to ensure restoration work meets industry standards and customer expectations
- Be available for scheduled work and on-call jobs
- Travel for extended periods depending on job size and location
- Complete and submit job invoices daily by the end of the workday
- Perform other tasks assigned by the Manager, Supervisor, or Project Manager
Requirements
What you’ll need- High School diploma or equivalent
- Previous experience in mitigation and/or restoration
- IICRC certification preferred but not required
- Strong problem-solving skills
- Excellent attention to detail and ability to work efficiently and independently
- Strong interpersonal and communication skills with customers in a professional and friendly manner
- Physical stamina and ability to lift heavy equipment (60 lbs.)
- Ability to work under pressure and stress
- Ability to work in a fast-paced environment
- Knowledge of restoration techniques, equipment operation, and safety procedures
- Valid driver’s license and clean driving record
- Capable of flying to remote jobsites when requested
- Familiarity with computers and phone applications or ability to learn quickly