Customer Service Manager – OMNI

Centex Technologies

. Lead stakeholder engagement, onboarding readiness, adoption, and outreach for users of a secure, distributed Data Mesh Environment .

Posted 11/10/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder engagement, onboarding readiness, and user adoption within a secure Data Mesh Environment. Proficient in designing training content and measuring user outcomes while effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Stakeholder Relationship ManagementOnboarding Content DesignData Access Controls KnowledgeAPI UnderstandingMigration/Change Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data GovernanceAPI AccessUser Adoption MetricsTraining Curriculum DevelopmentFeature Usage Monitoring

Soft Skills

Proactive OutreachStrong Oral/Written CommunicationAbility to Explain Technical Concerns

Tools & Technologies

Distributed Data Mesh EnvironmentCommunication ChannelsRollout PlansFeedback Channels

Industry Keywords

Federal Mission UsersEnterprise Data PlatformsAccess-Governed ServicesRemote Teams

About the role

Key responsibilities & impact

Lead stakeholder engagement, onboarding readiness, adoption, and outreach for users of a secure, distributed Data Mesh Environment
Serve as the primary liaison for government stakeholders and end-user communities
Translate stakeholder feedback into actionable requirements, training, staged rollout plans, and user-success measures
Coordinate with the program manager and technical, product, and business-analysis teams
Establish relationships with government stakeholders, mission users, and prospective platform consumers
Conduct structured discovery of mission workflows, data-access barriers, readiness, dependencies, and desired user outcomes
Communicate platform capabilities and elevate complex requirements, risks, and technical issues
Lead development and execution of the Customer Outreach and Rollout Plan
Design onboarding content, user guides, FAQs, training curricula, knowledge-transfer sessions, and release communications
Build rollout checklists, adoption playbooks, readiness checkpoints, communication schedules, and feedback channels
Monitor feature usage, participation, onboarding completion, and adoption barriers; report trends and corrective actions
Support phased adoption of DME enhancements and migration from legacy data systems, services, or catalogs
Coordinate readiness, user communications, feedback loops, acceptance criteria, user-impact risks, change windows, training needs, and escalation routes
Ensure rollback and continuity procedures are documented and communicated to affected users
Maintain stakeholder maps, contact logs, rollout plans, readiness matrices, training materials, adoption reports, issue logs, and change communications
Measure onboarding, training completion, feature adoption, blocker resolution, stakeholder satisfaction, issue closure, and migration readiness

Requirements

What you’ll need

Demonstrated stakeholder/customer relationship management
Proactive outreach
Experience establishing communication channels
Ability to understand data-access controls and API concepts
Evidence of designing onboarding and training content
Ability to explain technical concerns to project and business stakeholders
Strong oral/written communication
Commitment to measurable user outcomes
Working knowledge of APIs, API access, data governance, and data access controls
Preferred: Experience with Federal mission users
Preferred: Experience with enterprise data platforms
Preferred: Experience with product adoption metrics
Preferred: Experience with migration/change management
Preferred: Experience with access-governed services and distributed remote teams

Benefits

Comp & perks

Fully remote work
Possible travel as needed
Equal employment opportunity
Reasonable accommodation may be available during the application and employment process in accordance with applicable law