Customer Service Representative

Central Research, Inc.

. Support student loan borrowers by phone .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume contact center environment, with proficiency in Microsoft Office tools and adherence to federal regulations and data security requirements. Capable of maintaining performance metrics while providing accurate and courteous support to student loan borrowers.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceMicrosoft Office ProficiencyFederal Public Trust ClearanceFinancial Responsibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall HandlingData Security CompliancePerformance MetricsQuality Assurance Standards

Soft Skills

Professional CommunicationCourteous SupportProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft OneNote

Certifications & Qualifications

Federal Public Trust Clearance

Industry Keywords

Student LoansContact CenterInbound CallsOutbound CallsFederal Regulations

About the role

Key responsibilities & impact

Support student loan borrowers by phone
Help borrowers understand their accounts, repayment options, and application processes
Handle inbound and outbound calls in a fast-paced, high-volume contact center
Provide accurate, professional, and courteous support on every call
Follow federal regulations, company policies, and data security requirements
Meet established performance metrics and quality assurance standards

Requirements

What you’ll need

Must be a US Citizen
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Ability to obtain and maintain a Federal Public Trust (5c) security clearance
Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more
Reliable high-speed internet connection (No WIFI, wired Ethernet required)
Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
Preferred Requirement: Prior call center experience
Associate or bachelor's degree (preferred)

Benefits

Comp & perks

Fully remote position
CRI provides all equipment needed to perform the job