Customer Service Representative, Bilingual Spanish

Central Research, Inc.

. Assist student loan borrowers with account questions, repayment options, and applications .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service within a call center environment, providing accurate support while adhering to federal regulations and company policies. Bilingual in English and Spanish, with strong computer skills and the ability to maintain a Federal Public Trust security clearance.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual (English and Spanish)Microsoft Office ProficiencyFederal Public Trust Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsData Security CompliancePerformance Metrics AchievementFinancial Responsibility

Soft Skills

Professional CommunicationCourteous SupportProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft OneNote

Certifications & Qualifications

Federal Public Trust Security Clearance

Industry Keywords

Student Loan AssistanceInbound CallsOutbound CallsHigh-Volume Contact CenterFederal Regulations

About the role

Key responsibilities & impact

Assist student loan borrowers with account questions, repayment options, and applications
Handle inbound and outbound calls in a fast-paced, high-volume contact center
Provide accurate, professional, and courteous support on every call
Follow federal regulations, company policies, and data security requirements
Meet established performance metrics and quality assurance standards

Requirements

What you’ll need

Must be a US Citizen
Fluent in English and Spanish
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Ability to obtain and maintain a Federal Public Trust (5c) security clearance
Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more
Reliable high-speed internet connection; wired Ethernet required, no Wi-Fi
Quiet, private, and distraction-free home workspace
No caregiving responsibilities or other interruptions during scheduled work hours
Prior call center experience preferred
Associate or bachelor's degree preferred
Applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia are not eligible for consideration

Benefits

Comp & perks

Fully remote position
All equipment needed to perform the job provided by CRI
Equal Opportunity Employer, including veterans and individuals with disabilities