Customer Service Specialist

Central Research, Inc.

. Provide advanced borrower and school support for the Federal Perkins Loan Servicing Program .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and support within the Federal Perkins Loan Servicing Program, ensuring compliance and accuracy in documentation and data management. Proficient in Microsoft Office applications and capable of handling complex borrower and institution inquiries with professionalism and problem-solving skills.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyData Accuracy MaintenanceProblem-Solving SkillsFederal Public Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ProcessingDocument ScanningData ManagementQuality ChecksRecord Retention ComplianceKeyboarding ProficiencyOffice ExperienceContact Center Systems

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningInterpersonal SkillsPatience

Tools & Technologies

Perkins Servicing SystemMicrosoft Office Suite

Certifications & Qualifications

High School Diploma or GEDFederal Public Trust Clearance

Industry Keywords

Federal Perkins LoanHigher Education InstitutionsCustomer InteractionsService ImprovementsCompliance Standards

About the role

Key responsibilities & impact

Provide advanced borrower and school support for the Federal Perkins Loan Servicing Program
Scan Perkins loan documents submitted by higher education institutions
Apply federal record retention schedule requirements to maintain and store records throughout their lifecycle
Answer incoming telephone calls, emails, and online inquiries promptly and professionally
Document all customer interactions accurately in the Perkins Servicing System
Support end-to-end loan assignments while ensuring proper documentation and compliance
Coordinate with educational institutions for timely data submissions
Process loan assignments received from schools
Perform quality checks to maintain data accuracy
Process customer requests, account updates, applications, payments, and service changes
Research and resolve borrower and institution concerns, identify solutions, and follow through to completion
Escalate complex borrower or school issues to the appropriate area
Meet performance standards for quality, productivity, attendance, and customer satisfaction
Contribute to continuous service and process improvements

Requirements

What you’ll need

High school diploma or GED required
Must be a US Citizen
Ability to obtain and maintain a Federal Public Trust (5C) security clearance
Must not be in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more
Minimum of one year of customer service or call center experience
Experience working with Microsoft Office (Word, Excel, Outlook)
Reliable high-speed internet connection; wired Ethernet required, no Wi-Fi
Quiet, private, distraction-free home workspace with no caregiving responsibilities or other interruptions during scheduled work hours
Excellent verbal and written communication skills
Strong active listening and interpersonal skills
Ability to handle difficult customer situations with patience and professionalism
Excellent problem-solving and critical thinking skills
Ability to work independently and as part of a team
Computer and keyboarding proficiency
Applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia are not eligible
Bachelor's degree in business administration or related fields, or equivalent through education and/or experience (preferred)
One year of office experience (preferred)
Proficient knowledge of Microsoft Office Suite (preferred)
Experience using contact center systems and Microsoft Office applications (preferred)

Benefits

Comp & perks

Work from home 5 days per week
Equal Opportunity Employer, including veterans and individuals with disabilities