App Systems Analyst III

CentraState Healthcare System

. Provide direct support for the development and implementation of Patient Experience/Engagement and Digital programs .

Posted 10/20/2026full-timeMorristown • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and supporting Epic MyChart and patient engagement technologies, with a strong focus on optimizing digital health services and enhancing patient experience. Proficient in developing training content, running analytical reports, and participating in multi-facility healthcare operations.

Highest-signal resume keywords

Epic MyChart ImplementationPatient Engagement Website SupportHealth Communication Systems ExperienceTesting Methodologies DevelopmentEpic Certification in Epic MyChart

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic MyChartVideo Visits ImplementationWeb Application CustomizationQuery RunningTesting Scenario DevelopmentDirect/Open SchedulingTeleHealth ExperiencePatient Portal OptimizationDocumentation PreparationMulti-Clinic Healthcare Experience

Soft Skills

Time ManagementAnalytical SkillsMulti-Tasking

Tools & Technologies

WELL HealthTwilioSpinSCiTeleVox

Certifications & Qualifications

Epic Certification in Epic MyChartEpic Certification in Epic Ambulatory

Industry Keywords

Patient ExperienceDigital Health ServicesHealthcare OperationsOptimization ProjectsCommunity Connect

About the role

Key responsibilities & impact

Provide direct support for the development and implementation of Patient Experience/Engagement and Digital programs
Help patients, clinicians, and healthcare team members engage in digital health services
Act as liaison supporting Atlantic Health System entities, including administration, providers, and staff, for digital health-related services
Stay abreast of new, available, and upcoming technologies and methodologies
Partner with the Training team to create staff end-user training content
Proactively minimize service desk requests and improve efficiency
Run queries and report on various metrics
Develop and monitor testing scenarios and methodologies to demonstrate system efficiency
Prepare and maintain documentation on testing plans
Participate in optimization projects, including design, build, testing, and support
Provide off-hours end-user support through an on-call rotation

Requirements

What you’ll need

Minimum of a HS Diploma / GED
5 plus years of experience in building and implementing Epic MyChart
5 plus years of experience in supporting healthcare patient portal and patient engagement websites
Excellent time management skills
Strong analytical and multi-tasking skills
Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform
Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox
Experience working in a multi-facility, multi-clinic healthcare organization
Experience customizing web applications and websites like MyChart
Runs queries to report on various metrics
Develops and monitors testing scenarios and methodologies to demonstrate system efficiency
Prepares and maintains documentation on testing plans
Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects
Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices
Experience participating in optimization projects including design, build, testing, and support
Participates in an on-call rotation to provide off-hours end user support
Preferred: Build experience of Community Connect in MyChart
Preferred: Experience deploying digital health / digital front-door features for health systems
Preferred: Experience in business analysis, project management
Current Epic certification in Epic MyChart and Epic Ambulatory

Benefits

Comp & perks

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance