Patient Financial Services Representative

CentraState Healthcare System

. Support management in billing and collection of accounts receivable for inpatient and outpatient accounts .

Posted 10/2/2026full-timeMorristown • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and collections processes, including cash application and reconciliation, while providing exceptional customer service in a call center environment. Proficient in verifying insurance benefits and handling billing inquiries effectively.

Highest-signal resume keywords

Billing And Collection SupportCash Application And ReconciliationCustomer Service ExperienceInsurance VerificationCall Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ManagementCash ReconciliationBilling Inquiry ResolutionCredit Card Payment ProcessingCustomer Service Form Completion

Soft Skills

Problem SolvingCommunicationCustomer Service Orientation

Certifications & Qualifications

Bachelor's Degree In FinanceBachelor's Degree In Healthcare Management

Industry Keywords

Inpatient AccountsOutpatient AccountsInsurance Information Management

About the role

Key responsibilities & impact

Support management in billing and collection of accounts receivable for inpatient and outpatient accounts
Apply cash and perform reconciliation
Resolve customer service issues
Notify patients and/or guarantors of liabilities
Verify insurance benefits
Assist customers with billing questions
Answer inbound calls for billing inquiries for all facilities
Ensure insurance information is entered properly on accounts
Process credit card payments
Complete customer service forms for various customer service requests
Complete weekly backlog
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor's Degree in finance, healthcare management or related field
3-5 years of experience in Customer Service Call Center or relevant area

Benefits

Comp & perks

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance