Program Manager – Customer Success

Century Supply Chain Solutions

. Provide strategic-level program management for Century and its customers .

Posted 9/18/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of supply chain operations and IT solutions, with a focus on customer management, operational oversight, and project development. Capable of identifying inefficiencies, streamlining workflows, and providing effective training and support to enhance customer satisfaction and team performance.

Highest-signal resume keywords

Supply Chain OperationsCustomer ManagementIT Project DevelopmentVIZIV® ModulesWorkflow Streamlining

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational OversightProject DocumentationProcess MappingTechnical Problem ResolutionHelp Desk ManagementDatabase ToolsInterface SpecificationSOP Review and UpdateCustomer ConfigurationFeature Management

Soft Skills

Team LeadershipCommunicationConflict ResolutionMentoringCollaboration

Tools & Technologies

VMSExtolGrid AdminMPPPEP

Industry Keywords

Customer SatisfactionOperational ReviewsSupply Chain Best PracticesCustomer RetentionPerformance Appraisals

About the role

Key responsibilities & impact

Provide strategic-level program management for Century and its customers
Oversee operations, customer management, IT project development, and ongoing support for VIZIV® and its modules
Support the customer relationship with Amazon
Lead internal departments and external customers to improve knowledge, efficiency, and customer satisfaction
Own assigned customer accounts and support retention
Develop and maintain supply chain best practices and long-term strategies
Attend customer visits, operational reviews, customer calls, meetings, and QBRs
Identify workflow inefficiencies and streamline processes through VMS use or integrations
Maintain SOPs, customer addendums, roadmaps, and account documentation
Escalate critical operational issues and communicate meeting outcomes to relevant teams
Identify customer requirements and design process and IT solutions
Manage feature, report, module, and enhancement requests from scope through delivery
Create project documentation, specifications, timelines, training materials, and support documentation
Investigate and resolve technical issues, manage Help Desk tickets, and configure customer views and systems
Manage customer interfaces and investigate internal back-end systems
Prioritize critical issues to minimize customer workflow disruption
Manage assigned staff, monitor progress, resolve conflicts, and provide feedback
Train, mentor, motivate, and develop team members
Make staffing and resource recommendations and conduct performance appraisals
Foster collaboration, teamwork, knowledge sharing, and effective team interaction

Requirements

What you’ll need

Extensive knowledge of Century’s supply chain operations and IT solutions
Ability to provide operational oversight, customer management, IT project development, and ongoing support of VIZIV® and its modules
Ability to manage customer relationships and assigned accounts
Ability to develop and maintain supply chain best-practice solutions and long-term strategy
Ability to identify customer pain points, recurring issues, manual processes, and streamline workflows through VMS use or integrations
Ability to review and update operational processes, SOPs, and customer addendums
Ability to create project scopes, process maps, statements of work, expectations documents, ROI documents, project tasks, specifications, and timelines
Ability to identify gaps and risks and manage customer project deliverables
Ability to identify and resolve complex technical problems independently
Ability to create and monitor Help Desk tickets
Knowledge of customer configuration and views, including grid admin, MPP, PEP, and database tools
Understanding of customer interfaces and internal back-end systems such as Extol
Ability to specify changes to existing interfaces and map new interface requirements
Ability to understand underlying database and code structure
Ability to manage assigned staff and provide technical and operational training and guidance
Ability to communicate clearly with customers, internal teams, direct reports, and service providers
Ability to occasionally lift and/or move up to 25 pounds
Ability to meet stated physical demands, including prolonged sitting and frequent talking, hearing, standing, walking, reaching, and hand use
Employees must immediately report anomalies to Century USA and Asia C-TPAT contacts

Benefits

Comp & perks

Targeted seminars, courses, workshops, and/or industry events may be attended
Reasonable accommodations for individuals with disabilities
Regular HQ visits for remote staff