Program Specialist – Customer Success

Century Supply Chain Solutions

. Build trusted working relationships with customer stakeholders through clear communication, responsiveness, reliability, and accountability .

Posted 9/18/2026full-timeRemote • Tennessee • United StatesJunior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and operational health within supply chain processes, ensuring compliance with standard operating procedures while effectively communicating and resolving issues. Proficient in translating operational challenges into system requirements and improvements, with a focus on enhancing efficiency and performance.

Highest-signal resume keywords

Customer Relationship ManagementOperational Health MonitoringSupply Chain Process UnderstandingProblem-Solving MindsetData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Workflow DesignSystem ConfigurationData AnalysisSQLLogistics Management

Soft Skills

Excellent CommunicationStrong Organizational SkillsAttention to DetailCuriosity and Willingness to Learn

Tools & Technologies

VIZIV PlatformSupply Chain Visibility PlatformsFreight Forwarding Systems

Industry Keywords

Supply Chain OperationsLogistics TechnologiesOperational Efficiency

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build trusted working relationships with customer stakeholders through clear communication, responsiveness, reliability, and accountability
Own the operational health of assigned customer programs by monitoring workflows, identifying issues early, and ensuring execution aligns with customer SOPs and expectations
Develop an understanding of customer supply chain processes and resolve operational disruptions or inefficiencies
Investigate operational and technical issues by analyzing system activity, data flows, and operational processes
Identify root causes, implement practical solutions, and escalate complex issues while maintaining ownership of resolution and communication
Translate customer operational challenges into system requirements, enhancements, reports, or configuration updates within the VIZIV platform
Support testing and validation of system improvements
Ensure operational deliverables, data flows, and system configurations remain accurate and compliant with customer SOPs
Monitor system performance, reports, and interfaces
Support customers and vendors using the VIZIV platform through guidance, troubleshooting, documentation, and training
Manage user access, configurations, and workflows
Collaborate with operations, IT, reporting, and customer strategy teams to address issues and improve processes
Share insights, best practices, and operational knowledge with teammates
Identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency
Continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems

Requirements

What you’ll need

1–4+ years experience
Located in Seattle, WA or Nashville, TN to support the customer relationship with Amazon
Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
Excellent communication skills and ability to work effectively with both customers and internal teams
Ability to manage multiple operational priorities while maintaining attention to detail and service quality
Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
Comfort working with operational systems, supply chain platforms, or data tools
Ability to translate operational requirements into clear system or workflow improvements
Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems
Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools (nice-to-have, not required)
Familiarity with system configuration, user management, or operational workflow design (nice-to-have, not required)
Basic SQL or data analysis experience (nice-to-have, not required)
Experience working with enterprise customers with complex supply chain operations (nice-to-have, not required)