Legal Intake & Client Acquisition Specialist

CEO LAWYER

. Manage high-value inbound and outbound leads from initial contact through signed representation .

Posted 11/9/2026full-timeRemote • Mexico, Colombia, Ecuador, Honduras, Guatemala, NicaraguaMid-LevelSenior💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value leads through the Personal Injury intake process, with a strong focus on client acquisition, conversion metrics, and delivering exceptional client experiences. Proficient in objection handling, negotiation, and maintaining accurate intake documentation.

Highest-signal resume keywords

Legal Intake ExperienceClient AcquisitionObjection HandlingPersonal Injury Law KnowledgeBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead ConversionIntake DocumentationPerformance MetricsNegotiation SkillsSales InstinctsClient Journey UnderstandingHigh-Volume SalesIntake KPIsCase Detail GatheringFollow-Up Discipline

Soft Skills

Exceptional Verbal CommunicationActive ListeningEmpathyPressure ManagementTrust Building

Tools & Technologies

CRMsIntake PlatformsPhone SystemsSales Dashboards

Industry Keywords

Personal Injury LawMotor Vehicle AccidentPremises LiabilityWrongful DeathLead Recovery

About the role

Key responsibilities & impact

Manage high-value inbound and outbound leads from initial contact through signed representation
Conduct detailed consultations to understand prospective clients' situations and identify potential case opportunities
Build trust and communicate the value of working with the firm
Convert qualified prospects into signed clients
Handle objections related to representation, fees, timing, competing firms, and hesitation
Follow up with undecided or unresponsive leads
Identify opportunities overlooked during the initial intake process
Gather accurate information about accidents, injuries, medical treatment, insurance coverage, liability, and other case details
Recognize red flags and determine when escalation or attorney review is needed
Maintain detailed and accurate intake documentation
Ensure qualified cases transition smoothly to the appropriate legal team
Deliver an excellent client experience from the first interaction
Own metrics including lead-to-client conversion rate, signed cases, response time, follow-up activity, contact rate, lead recovery, intake quality and accuracy, and client experience
Help grow the Personal Injury law firm through client acquisition

Requirements

What you’ll need

3+ years of experience in legal intake, client acquisition, high-volume sales, or a similar conversion-focused environment
Strong preference for experience within Personal Injury law firms
Proven experience converting leads or prospective clients into signed cases/customers
Strong understanding of the Personal Injury intake process and client journey
Excellent sales instincts and ability to confidently ask for the client's business
Strong objection-handling and negotiation skills
Exceptional verbal communication and active listening skills
Ability to communicate with empathy while maintaining control of the conversation
Experience working with CRMs, intake platforms, phone systems, and performance metrics
Discipline to consistently follow up with prospective clients
Ability to perform under pressure and manage a high volume of leads
Experience handling motor vehicle accident, premises liability, wrongful death, or other Personal Injury leads is an additional qualification
Experience working for a high-volume U.S. Personal Injury law firm is an additional qualification
Experience recovering previously lost, unresponsive, or undecided leads is an additional qualification
Experience working with intake KPIs, conversion reports, or sales dashboards is an additional qualification
Experience coaching or mentoring junior intake specialists is an additional qualification
Bilingual English/Spanish communication skills

Benefits

Comp & perks

Unlimited performance-based bonuses
Recognition for outstanding results
Annual travel opportunities based on performance
Career growth and advancement opportunities
Clear performance goals and KPIs
Opportunities to take on greater responsibilities as you grow
10 days of PTO
10 paid holidays based on your country's holiday calendar
Unlimited bonus potential