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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and supporting Microsoft Power Platform solutions, including Power Apps, Dataverse, and Power Automate, while effectively managing multiple priorities and communicating technical issues to stakeholders. Proficient in troubleshooting and implementing solutions within ITIL-aligned environments for UK Public Sector customers.
Highest-signal resume keywords
Microsoft Power Platform Solutions DevelopmentPower Apps, Dataverse, Power Pages, Power AutomateC#/.NET, JavaScript/TypeScript, PCFAzure Functions, Logic Apps, Service BusITIL 4 Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingData TroubleshootingSolution-Based ALMControlled DeploymentsDynamics 365 Customer EngagementSQLPower BIDataverse Web APIMicrosoft Release Waves MonitoringRoot Cause Analysis
Soft Skills
Customer CommunicationStakeholder CommunicationPriority ManagementWorking Under Pressure
Tools & Technologies
Azure ServicesPower AppsDataversePower AutomatePower PagesAPI ManagementApplication InsightsService BusLogic AppsCopilot Studio
Certifications & Qualifications
PL-400PL-200PL-900ITIL 4 Foundation
Industry Keywords
UK Public SectorManaged ServiceProfessional ServicesConsultancyITIL-Aligned Support
Tech Stack
Tools & technologiesAzureJavaScriptSQLTypeScript.NET
About the role
Key responsibilities & impact- Investigate and resolve 2nd and 3rd line incidents within agreed SLAs
- Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services
- Identify root causes and implement permanent fixes for recurring issues
- Build, test and deploy fixes and small enhancements
- Use solution-based ALM, source control and controlled deployment processes
- Monitor platform health, Microsoft release waves and potential technical risks
- Work directly with customers and explain technical issues clearly
- Maintain support documentation, runbooks and knowledge articles
- Manage priorities across multiple customer environments
- Support the transition of new solutions into Managed Service
- Support business-critical Microsoft solutions for UK Public Sector customers
- Help customers keep their solutions reliable, secure and up to date
Requirements
What you’ll need- Hands-on experience developing and supporting Microsoft Power Platform solutions
- Strong experience with Power Apps, Dataverse, Power Pages and Power Automate
- Experience with C#/.NET, JavaScript/TypeScript, PCF and Dataverse Web API
- Experience with Azure Functions, Logic Apps, Service Bus, API Management and Application Insights
- Experience with SQL, Power BI and data troubleshooting
- Proven troubleshooting experience across live production systems and integrations
- Good understanding of Dataverse data models, security and business logic
- Experience with solution-based ALM and controlled deployments
- Strong customer and stakeholder communication skills
- Professional Services, consultancy or multi-customer Managed Service experience desirable
- UK Public Sector experience desirable
- Dynamics 365 Customer Engagement desirable
- Copilot Studio and AI Builder desirable
- Experience working to SLAs within an ITIL-aligned support or Managed Service environment desirable
- ITIL 4 Foundation desirable
- Microsoft certifications such as PL-400, PL-200 or PL-900 desirable
- Active SC clearance or ability to obtain
- Comfortable managing multiple priorities and working under pressure
Benefits
Comp & perks- Permanent employment
- Full-time employment
- Hybrid working arrangement
- Active SC clearance or ability to obtain