Call Center Agent

Cepal Hellas Financial Services S.A.

. Handle inbound and outbound calls from and to clients to understand and address needs, complaints, or issues with products and services .

Posted 10/23/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service through effective communication in Greek and English, while utilizing software and databases to manage customer interactions and feedback. Proven ability to meet call center metrics and ensure compliance with regulations and policies.

Highest-signal resume keywords

Customer Care ExperienceExcellent Oral And Written Communication SkillsMS Office ProficiencyStrong Organizational SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Database ManagementCall Center Metrics AchievementCompliance AdherenceTime ManagementMultitasking

Soft Skills

Interpersonal SkillsTeam PlayerAdaptabilityCollaborative MindsetAbility To Work Under Pressure

Tools & Technologies

Customer Feedback ToolsDatabasesScriptsSoftware Applications

Industry Keywords

Inbound And Outbound CallsCustomer ServiceInternal ControlsCompliance Policies

About the role

Key responsibilities & impact

Handle inbound and outbound calls from and to clients to understand and address needs, complaints, or issues with products and services
Meet or exceed call center metrics while providing excellent and consistent customer service
Utilize software, databases, scripts, and tools appropriately
Maintain and update customer databases
Handle filing, mailing, and correspondence
Ensure compliance with internal and external rules, regulations, procedures, Internal Controls, and applicable Compliance policies
Use customer feedback to enhance customer services
Generate customer interest in company services or products through follow-up calls

Requirements

What you’ll need

Excellent oral and written communication skills in Greek and English
Computer literacy
Familiarity with MS Office applications
Proven working experience in the Customer Care sector
Strong organizational, time management, and multitasking skills
Goal-oriented and adaptable
Ability to work effectively under pressure while delivering high-quality results
Team player with strong interpersonal and communication skills
Strong problem-solving ability
Collaborative mindset

Benefits

Comp & perks

Attractive salary
Annual performance-based bonuses
Monthly meal allowance through a ticket restaurant card
Private medical insurance for you and your family
Monthly financial allowance for early education (nursery)
Coverage of expenses for children with neurodiversity or disabilities, including therapeutic swimming, music therapy, horse riding, and parental support
Hybrid work flexibility
Fully equipped workstations
Quiet areas
On-site restaurant
Group fitness sessions
Access to e-learning platforms
Structured professional development programs
Clear development path
Feedback, mentoring, and personalized learning plans
Wellbeing initiatives
ESG initiatives
Volunteering initiatives