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Bilingual Virtual Scheduler – Neurology Clinic
Cerebrocare. Schedule, reschedule, and confirm patient appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, care coordination, and maintaining accurate medical records while ensuring compliance with privacy standards. Bilingual in English and Spanish, with strong organizational and communication skills to enhance patient experience in a fast-paced healthcare environment.
Highest-signal resume keywords
Bilingual In English And SpanishPatient SchedulingHealthcare CoordinationMedical Terminology KnowledgeAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient IntakeHealthcare Scheduling WorkflowsElectronic Medical Record (EMR) ManagementReferral CoordinationAuthorization Processing
Soft Skills
Organizational AbilitiesMultitaskingProblem-SolvingCustomer ServiceCompassionate Communication
Industry Keywords
Healthcare IndustryNeurology ExperiencePatient ConfidentialityCase ManagementMedical Office Experience
About the role
Key responsibilities & impact- Schedule, reschedule, and confirm patient appointments
- Coordinate patient care and maintain provider schedules
- Conduct patient intake and collect required documentation
- Assist patients with appointment-related questions and follow-ups
- Coordinate referrals, authorizations, and prescription requests
- Maintain accurate patient records within the Electronic Medical Record (EMR) system
- Communicate with patients, providers, and clinic staff
- Support case management and healthcare administrative processes
- Ensure a positive patient experience through professional and compassionate communication
- Handle sensitive patient information in accordance with privacy and confidentiality requirements
Requirements
What you’ll need- Fully bilingual in English and Spanish (required)
- Educational background in a medical or healthcare-related field, OR previous work experience in the healthcare industry (required)
- Previous experience as a Scheduler, Medical Scheduler, Patient Coordinator, Case Manager, Medical Assistant, or in a similar healthcare role
- Experience working in healthcare, medical offices, or specialty clinics
- Neurology experience is highly preferred
- Knowledge of medical terminology, patient intake, and healthcare scheduling workflows
- Strong organizational, multitasking, and problem-solving abilities
- Excellent customer service and communication skills
- Ability to work independently and efficiently in a fast-paced environment
- Strong attention to detail and commitment to patient confidentiality
- Located in Monterrey, Nuevo León, Mexico and able to commute to the office Tuesday through Friday
- Must provide own computer and equipment during the first 30 days
Benefits
Comp & perks- Weekly payments
- Work from home on Mondays
- Optional Saturday shifts may be available depending on operational needs
- Opportunities for long-term professional growth and development
- Gain experience in U.S. healthcare operations and patient coordination