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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resource management and staffing operations, with a strong focus on utilizing scheduling platforms like Retain. Proven ability to analyze utilization metrics and drive process adoption through effective communication and training.
Highest-signal resume keywords
Resource ManagementStaffing OperationsUtilization ReportingSOP DevelopmentRetain Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource ManagementStaffing OperationsSchedulingUtilization ReportingCapacity ForecastingSOP WritingProcess ImplementationAnalytical SkillsProject Lifecycle KnowledgeBillable Utilization
Soft Skills
Clear CommunicationTrust BuildingProcess DisciplineAdaptabilityTraining Others
Tools & Technologies
RetainSalesforce PSA
Industry Keywords
Professional ServicesConsultingBig 4Workforce PlanningEngagement Management
About the role
Key responsibilities & impact- Administer Retain, including user access, roles, permissions, configuration, upkeep, bug resolution, enhancement planning, and data integrity
- Intake and match staffing requests to available resources across departments and locations
- Partner with Practice Leads, Engagement Managers, Recruiting, and regional leaders to understand demand and availability
- Maintain rolling capacity views and support business development with availability information
- Support final deployment decisions on large or sensitive engagements
- Monitor utilization, bench time, and deployment rates; identify demand-capacity imbalances
- Produce regular department reporting and prepare executive-level workforce metrics packages
- Own standardized scheduling processes, SOPs, job aids, workflows, and scalable playbooks
- Communicate and drive adoption of Retain and scheduling-process changes; support system implementations
- Lead new-hire scheduling training and maintain training materials
- Coordinate pre-planned PTO and leaves for new hires
- Serve as the central coordination point for scheduling, staffing requests, utilization, and Retain
- Clarify system ownership, access approval, and request-handling responsibilities
- Set consistent global standards while accounting for local practices and keeping leaders informed
Requirements
What you’ll need- 3–7 years of experience in resource management, staffing operations, scheduling, or workforce planning
- Hands-on administration of a staffing or scheduling platform
- Working knowledge of consulting project lifecycles and role hierarchies
- Knowledge of billable vs. non-billable utilization
- Experience building and interpreting utilization reports and capacity forecasts
- Experience writing SOPs, training others, and driving consistent process adoption
- Experience in professional services or consulting, ideally within a Big 4, national consulting, or high-growth advisory firm
- Retain experience preferred; Salesforce PSA/resource modules a plus
- Experience supporting a system implementation or process rollout preferred
- Clear written and verbal communication with leaders across departments, regions, and locations
- Strong analytical skills and process discipline
- Comfortable creating structure where little exists and tolerant of ambiguity
- Ability to build trust with practice leads and engagement managers