Manager, Case Management

CHA Hollywood Presbyterian Medical Center

. Lead the company in delivering patient-centered care focused on patient experience, safety, and satisfaction .

Posted 10/10/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $136,100 - $187,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Case Management and Utilization Review within an Acute Care Hospital setting, focusing on patient-centered care, quality improvement, and compliance with regulatory standards. Proven ability to lead teams, streamline healthcare delivery, and enhance patient experience and safety.

Highest-signal resume keywords

Case Management ExperienceCalifornia Registered Nurse (RN) LicenseCase Management CertificationBasic Life Support (BLS)Progressive Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient-Centered CareUtilization ReviewDischarge PlanningQuality Metrics MonitoringPerformance ImprovementResource UtilizationBiopsychosocial Needs AssessmentCompliance ManagementPatient SafetyStaff Performance Evaluation

Soft Skills

Effective CommunicationLeadershipCollaborationProblem-SolvingFeedback Delivery

Certifications & Qualifications

Case Management CertificationBasic Life Support (BLS)Los Angeles County Fire & Safety CardAssault Response Competency (ARC)

Industry Keywords

Acute Care HospitalJoint Commission CertificationManaged-Care UtilizationThird-Party PayersHealthcare DeliveryPatient ExperienceUnion EnvironmentPerformance Improvement ProgramLength of StayPatient Services

About the role

Key responsibilities & impact

Lead the company in delivering patient-centered care focused on patient experience, safety, and satisfaction
Supervise Case Management, Utilization Review, and discharge planning activities
Facilitate appropriate alternative placements for patients
Streamline healthcare delivery to promote timely care and effective resource utilization
Oversee case management processes and identify barriers across the continuum of care
Coordinate internal DRG review, contracted third-party payers, hospice contracts, and managed-care utilization issues
Oversee throughput activities and ensure timely patient discharge or escalation
Monitor staff productivity and performance quality
Conduct annual evaluations and provide face-to-face feedback
Collaborate with vendors, outside partners, hospitalists, and physicians on compliance, length of stay, quality metrics, and patient services
Support the hospital-wide Performance Improvement Program and continuous quality improvement
Oversee education and consultation programs addressing patients’ biopsychosocial needs
Help lead efforts to earn and retain Joint Commission certification and other government-program requirements
Attend meetings, respond to emails promptly, and provide effective leadership when situations require additional effort

Requirements

What you’ll need

Graduate of an accredited RN Nursing Program
Bachelor’s Degree in Nursing or related field preferred
Case Management experience in an Acute Care Hospital; 5 years or more required
Ability to communicate effectively verbally and in writing
Must be able to work in a union environment
Three years progressive management experience in the field of expertise preferred
Case Management certification
California Registered Nurse (RN) License
Basic Life Support (BLS) from the American Heart Association (AHA)
Los Angeles County Fire & Safety Card required within 30 days of hire
Assault Response Competency (ARC) required within 30 days of hire