Client Engagement Manager

Chain IQ Group AG

. Develop and maintain relationships with key client stakeholders .

Posted 10/23/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Engagement Management, ensuring contractual commitments, SLAs, and KPIs are met while fostering strong client relationships. Proficient in supporting business development activities, digitalization initiatives, and cross-functional collaboration.

Highest-signal resume keywords

Client Engagement Management ExpertiseStrong Client Engagement SkillsContractual Commitment ManagementBusiness Development SupportRisk Identification and Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementContract Renewal SupportService ImplementationContinuous Service ImprovementClient ReportingCross-Selling and Up-SellingGovernance and ComplianceProposal DevelopmentForecastingStakeholder Influence

Soft Skills

CollaborationCoachingProblem-SolvingCommunicationInfluencing Without Authority

Tools & Technologies

AI-Enabled SolutionsDigitalization Tools

Industry Keywords

Business AdministrationProcurementSupply ChainFinanceEconomics

About the role

Key responsibilities & impact

Develop and maintain relationships with key client stakeholders
Act as trusted advisor and primary contact for assigned clients or portfolios
Understand client objectives, business needs and evolving priorities
Monitor client satisfaction and proactively address concerns
Develop and execute client engagement and account development plans
Participate in client governance meetings and business reviews
Ensure contracted services meet agreed obligations, SLAs and KPIs
Coordinate with Operations, Sourcing, Analytics, Finance, Legal, Technology and other functions for service delivery
Resolve client issues, escalations and service disruptions
Support client onboarding, service implementation and change requests
Identify and implement continuous service improvements
Ensure accurate and timely client reporting
Identify opportunities for enhanced client experience, cross-selling and up-selling
Support business development activities, proposals, RFPs and client presentations
Contribute to account planning, forecasting and commercial discussions
Identify risks and coordinate mitigation actions
Support governance, compliance, contract renewal and commercial discussions
Provide subject-matter expertise, coaching and knowledge sharing
Champion the Client Engagement Management Framework
Support digitalization, AI-enabled solutions and cross-client initiatives

Requirements

What you’ll need

Bachelor's degree in Business Administration, Procurement, Supply Chain, Finance, Economics or a related field, or equivalent relevant professional experience
Strong client engagement and commercial expertise
Expertise in Client Engagement Management
Ability to manage client relationships across assigned accounts or portfolios
Ability to ensure contractual commitments, SLAs and KPIs are delivered
Ability to identify and manage operational, commercial, contractual and client-related risks
Ability to support contract renewals and commercial discussions
Ability to influence stakeholders and drive outcomes without formal authority
Ability to collaborate across functions, regions and delivery teams
Ability to support business development activities, proposals, RFPs and client presentations
Ability to support digitalization, AI-enabled solutions and process innovation

Benefits

Comp & perks

Dynamic and international work environment
Great Place to Work-certified employer
Opportunity to work with a global team
Opportunities to contribute to digitalization, AI-enabled solutions and process innovation
Professional knowledge sharing and practical guidance opportunities