CRM & Sales Operations Specialist

Chain IQ Group AG

. Administer Microsoft Dynamics 365 Sales, including users, access rights, security roles and system settings .

Posted 10/14/2026full-timeLisbon • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Microsoft Dynamics 365 Sales administration and implementation, with a strong focus on configuring workflows, dashboards, and business process flows. Proficient in application lifecycle management and integration support, ensuring effective CRM governance and troubleshooting.

Highest-signal resume keywords

Microsoft Dynamics 365 Sales AdministrationCRM Change ManagementApplication Lifecycle ManagementPower AutomateTroubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM AdministrationConfiguration of WorkflowsBusiness Process FlowsData ModellingMicrosoft DataverseIntegration SupportDashboard CreationSales KPI ReportingChange ManagementApplication Support

Soft Skills

Problem-SolvingIndependent ImplementationCollaboration

Tools & Technologies

Microsoft Dynamics 365Power BIPower PlatformGitHubCopilot Sales

Industry Keywords

Sales OperationsBusiness ApplicationsEnterprise ApplicationsCRM GovernanceProcess Automation

About the role

Key responsibilities & impact

Administer Microsoft Dynamics 365 Sales, including users, access rights, security roles and system settings
Configure and maintain fields, forms, views, dashboards, workflows, business rules and business process flows
Own and prioritize the CRM change-request backlog and translate business needs into functional and technical requirements
Independently implement smaller CRM changes
Coordinate complex developments with IT and external partners, including testing, business sign-off and release management
Support application lifecycle management across Development, Test/UAT and Production environments
Ensure CRM supports end-to-end sales and account management processes
Identify opportunities for process simplification and automation
Build and maintain dashboards, reports and sales KPIs
Support integrations between Microsoft Dynamics 365 and enterprise platforms
Maintain CRM governance standards covering configuration, access controls, change management and platform usage
Troubleshoot functional and technical issues and coordinate resolutions

Requirements

What you’ll need

5 to 10 years of experience in CRM administration, implementation, sales operations, business applications or a comparable role
At least 5 years of hands-on experience with Microsoft Dynamics 365 Sales, including implementation, administration and ongoing platform maintenance
Strong experience configuring fields, forms, views, dashboards, workflows, business rules and business process flows
Strong working knowledge of Microsoft Dataverse, including data modelling, relationships, security and solution management
Experience with application lifecycle management in Microsoft Dynamics 365 / Power Platform, including environments, solutions and controlled deployments
Working knowledge of Power Automate, Power BI, GitHub, Copilot Sales and related Microsoft Power Platform capabilities
Experience supporting integrations between Microsoft Dynamics 365 and other enterprise applications
Ability to independently implement CRM changes without relying entirely on external developers or implementation partners
Strong troubleshooting and problem-solving skills across functional and technical CRM issues
Fluent English; German and Portuguese are an advantage

Benefits

Comp & perks

Dynamic and international work environment
Great Place to Work-certified employer