Customer Support Representative

Chargeflow

. Help customers use Chargeflow confidently to manage chargebacks and protect their revenue .

Posted 10/25/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $650 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional B2B client support, particularly in managing chargebacks and fraud prevention. Proficient in utilizing CRM and ticketing systems to document customer interactions and deliver timely resolutions.

Highest-signal resume keywords

Customer Support ExperienceCRM And Ticketing SystemsChargebacks And Fraud PreventionExcellent Written And Verbal EnglishLive Customer Support In Fintech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ChargebacksFraud PreventionCustomer SupportIssue ResolutionProduct Troubleshooting

Soft Skills

Attention To DetailSound JudgmentClear CommunicationProblem Solving

Tools & Technologies

IntercomZendesk

Industry Keywords

FintechSaaSCompliance Standards

About the role

Key responsibilities & impact

Help customers use Chargeflow confidently to manage chargebacks and protect their revenue
Build trust and customer loyalty through timely, accurate, and thoughtful support
Bring customer concerns and feedback to internal teams to help improve the customer experience
Provide exceptional B2B client support through live chat and email
Handle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention
Investigate customer concerns, identify next steps, and work toward prompt, accurate resolutions
Provide step-by-step guidance on product usage, features, and troubleshooting
Collaborate with internal teams, manage escalations, and prioritize customer issues
Keep customers informed and collect feedback on their experience
Document and track customer interactions in communication, CRM, and ticketing systems
Maintain strong knowledge of Chargeflow’s products, features, and updates

Requirements

What you’ll need

3+ years in customer support roles
Excellent written and verbal English, with the ability to explain complex concepts clearly to customers
Strong attention to detail, sound judgment, and a practical approach to investigating and resolving issues
Ability to manage multiple systems, stakeholders, and customer inquiries while delivering clear, timely resolutions
Practical experience with CRM and ticketing systems
Experience providing live customer support in fintech and for SaaS products (nice to have)
In-depth understanding of chargebacks and fraud prevention strategies (nice to have)
Hands-on experience with Intercom or Zendesk (nice to have)
Familiarity with relevant regulations and compliance standards in the fintech sector (nice to have)

Benefits

Comp & perks

Remote work
Full-time employment