Implementation Engineer – Customer-Facing

Chargeflow

. Own the technical side of every implementation .

Posted 10/11/2026full-timeModi'in • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical implementations and integrations for Enterprise customers, with a strong focus on API-based solutions and effective communication with stakeholders. Proven ability to troubleshoot issues, streamline processes, and enhance documentation and automation.

Highest-signal resume keywords

API-Based IntegrationsTroubleshooting Integration IssuesManaging Multiple ImplementationsLeading Conversations with Executive StakeholdersExperience in Fintech or Payments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation EngineeringSolutions EngineeringTechnical Account ManagementTechnical OnboardingData FlowsWebhooksIntegration Problem ResolutionBuilding ScriptsAutomationLog Analysis

Soft Skills

Excellent Written CommunicationExcellent Verbal Communication

Tools & Technologies

PostmanSQLStripeShopify PaymentsPayPalAdyen

Industry Keywords

SaaSFintechPaymentsFraudChargebacksECommerce

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the technical side of every implementation
Troubleshoot API and webhook issues and investigate data flows
Resolve integration problems before escalating to Engineering
Take Enterprise customers from contract signature through go-live and first value
Serve as the primary customer point of contact
Build and run implementation plans, timelines, milestones, and risk tracking across multiple customers
Lead calls with technical teams and executive stakeholders
Support complex SMB integrations and escalate onboarding blockers
Work with Stripe, Shopify Payments, PayPal, Adyen, and other payment providers
Convert recurring integration issues into improved documentation, tooling, and automation
Partner with Sales, Product, Engineering, Support, and Customer Success
Feed customer and implementation insights back into the product

Requirements

What you’ll need

3+ years in a technical, customer-facing SaaS role — Implementation Engineering, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding — Must
Hands-on experience with API-based integrations, including APIs, webhooks, and data flows — Must
Experience troubleshooting integration issues and explaining causes and fixes — Must
Experience taking Enterprise or strategic customers from kickoff to go-live — Must
Ability to manage several implementations in parallel and align customers and internal teams — Must
Confidence leading conversations with executive stakeholders — Must
Excellent written and verbal English
Experience in fintech, payments, fraud, chargebacks, or eCommerce — Nice to Have
Familiarity with Stripe, Shopify Payments, PayPal, or Adyen — Nice to Have
Comfort with Postman, SQL, or log analysis — Nice to Have
Experience building scripts or automations to reduce manual onboarding work — Nice to Have

Benefits

Comp & perks

Opportunity to build and lead the onboarding team as the function grows
Work with a tight-knit team of passionate builders and entrepreneurs
Collaborate across Sales, Product, Engineering, Support, and Customer Success
Product-led growth environment backed by global investors