Technical Customer Success Manager

Chargeflow

. Manage a portfolio of enterprise customers from onboarding and integration through adoption, retention, and expansion.

Posted 10/14/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, driving product adoption, and developing account strategies to ensure customer success and retention. Proficient in analyzing data to extract insights and communicate effectively with stakeholders at all levels.

Highest-signal resume keywords

Customer Success ManagementAccount Growth StrategyData Analysis and InsightsStakeholder EngagementChurn Prevention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionChurn PreventionData AnalysisAPI TroubleshootingIntegration Management

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailProblem-Solving Skills

Tools & Technologies

Customer Success PlatformsCRM SystemsData Visualization Tools

Industry Keywords

B2B SaaSFintechPaymentsECommerceDigital Businesses

About the role

Key responsibilities & impact

Manage a portfolio of enterprise customers from onboarding and integration through adoption, retention, and expansion.
Build trusted-advisor relationships with stakeholders from day-to-day users to senior executives.
Understand customer goals, challenges, and success metrics, and translate them into account strategies and action plans.
Drive measurable customer outcomes by demonstrating ongoing value, improving product adoption, and delivering return on investment.
Lead strategic business reviews and customer meetings using performance data, trends, and actionable recommendations.
Monitor customer health, identify risks early, and develop proactive churn-prevention plans.
Identify and develop expansion opportunities across the customer portfolio.
Deliver training sessions, webinars, and product updates.
Represent the voice of the customer internally by sharing structured feedback with Product, Sales, Onboarding, and other teams.
Support customer advocacy initiatives, including case studies, testimonials, and reviews.

Requirements

What you’ll need

5+ years of customer success or strategic account management experience within a data-driven B2B SaaS company.
Experience managing complex enterprise customers and working with stakeholders from individual contributors to C-level executives.
Proven ownership of customer retention, churn prevention, adoption, and account growth.
Strong commercial judgment and the ability to identify and develop expansion opportunities.
Practical experience troubleshooting APIs, webhooks, integrations, and data flows.
Ability to analyze large data sets, extract actionable insights, and communicate a clear and compelling story through data.
Strong presentation and communication skills, including experience leading executive-level conversations and business reviews.
Technical and resourceful approach to problem-solving, with the ability to learn complex products and concepts quickly.
Excellent organizational skills, attention to detail, and ability to prioritize effectively across multiple enterprise accounts.
Native-level English.
This is a full-time, hybrid position based in the New York City office, with 4 days a week in the office.
Nice to have: experience in fintech, payments, fraud, chargebacks, or eCommerce.
Nice to have: experience working with global merchants or other high-volume digital businesses.
Nice to have: familiarity with customer success platforms, CRM systems, and data visualization tools.

Benefits

Comp & perks

401(k) retirement plan with company match.
Health benefits.
Commuter benefits.
Weekly happy hours and team events.
Additional employee benefits.