Financial Aid Officer

Chattanooga State Community College

. Provide primary financial aid counseling to a diverse population of students and families .

Posted 10/8/2026full-timeChattanooga • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial aid counseling, including knowledge of federal, state, and institutional regulations, while effectively communicating and supporting diverse student populations. Proficient in utilizing technology and maintaining compliance with documentation and record-keeping standards.

Highest-signal resume keywords

Financial Aid CounselingFederal And State RegulationsStudent Information SystemsInterpersonal CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid ProgramsFAFSA CompletionDocumentation ManagementFinancial Aid Management SystemsData Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsListening SkillsPublic Presentation SkillsDetail-Oriented

Tools & Technologies

Microsoft OfficeLearning PlatformsStudent Information Systems

Industry Keywords

Higher EducationStudent ServicesEquity And AccessComplianceRetention Strategies

About the role

Key responsibilities & impact

Provide primary financial aid counseling to a diverse population of students and families
Advise on financial aid programs and options, award packages, grants, scholarships, and loans
Assist students with FAFSA completion and review financial aid documentation
Maintain regular contact with students regarding progress and performance
Implement strategic priorities related to retention, enrollment, and compliance
Counsel and support individuals through individual and group sessions
Educate individuals on institutional resources, policies, procedures, and expectations
Implement technology-based solutions to promote efficiency, access, and success
Support department-wide and student services initiatives
Maintain accurate documentation and records in compliance with institutional, accreditation, and federal requirements
Collaborate with admissions, the bursar, colleagues, and department leadership to increase engagement, retention, and success
Provide referrals for personal, social, and academic concerns that may impair success
Uphold confidentiality and comply with institutional policies, accreditation standards, and federal regulations
Assist with planning and coordination of financial aid workshops, outreach activities, presentations, and events
Maintain tools, systems, and resources necessary to perform job duties, including updating student information systems
Remain current on relevant state and federal guidelines, emerging best practices, and research
Monitor and resolve student account balances
Complete required annual professional development and training

Requirements

What you’ll need

Associate’s degree in finance or business, or a related field (or equivalent experience)
Minimum of 1–3 years of experience in financial aid, student services, or a customer-facing administrative role
Excellent interpersonal, communication, problem-solving, listening, and public presentation skills
Ability to adapt to a fast-paced work environment and manage multiple priorities and changing assignments
Extensive knowledge of federal, state, and institutional financial aid regulations
Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners
Ability to communicate clearly and professionally in verbal and written formats
Ability to use technology to support services, including Microsoft Office, student information systems, and learning platforms
Detail-oriented and approachable demeanor
Familiarity with financial aid management systems and federal/state regulations preferred
Experience working in higher education preferred
Bachelor’s degree in finance, business, education, or a related field preferred
Commitment to equity, access, and success for underrepresented or at-risk populations
Ability to maintain confidentiality and accurate records in compliance with institutional, accreditation, and federal requirements

Benefits

Comp & perks

Equal Opportunity Employer committed to fostering an inclusive and diverse workplace
Equal access to employment opportunities
Annual professional development and training