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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relations management, administrative support, and real estate transaction coordination. Proficient in maintaining confidentiality and managing multiple priorities while ensuring effective communication across various stakeholders.
Highest-signal resume keywords
Real Estate Support ExperienceClient Relations ManagementMicrosoft Office ProficiencyCRM KnowledgeStrong Time-Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportContract ReviewEscrow ManagementScheduling CoordinationProcess Development
Soft Skills
Superb Written CommunicationVerbal Communication SkillsAdaptabilityProfessional Phone PresenceMotivated Self-Starter
Tools & Technologies
CRM SystemsMicrosoft OfficeTransaction Management SystemsActive CampaignZoho
Certifications & Qualifications
Associates Degree in Administration
Industry Keywords
Real Estate TransactionsClient CommunicationConfidentialityTimekeeping SystemsExecutive Calendar Management
About the role
Key responsibilities & impact- Assist clients as directed
- Maintain client relations and refine internal processes supporting COYL and clients
- Manage communication between clients’ upper management and employees, liaising with internal and external executives on projects and tasks
- Plan and orchestrate work to meet client priorities, organizational goals, and best practices
- Supervise administrative aspects of real estate transactions from executed purchase agreement to closing
- Review contracts, disclosures, and addendums for accuracy and submit them for file compliance
- Coordinate communication between agents, clients, lenders, title officers, and inspectors
- Track inspection, loan approval, appraisal, and other contingency deadlines
- Open escrow, manage earnest money deposits, and complete escrow documentation
- Enter client information into CRM and transaction management systems
- Manage clients’ professional and personal needs
- Track detailed records in the timekeeping system
- Coordinate complex scheduling and executive calendar management
- Arrange client travel, including hotels, transportation, and meals
- Perform administrative and office support, including typing, dictation, spreadsheets, faxing, filing, and contact database maintenance
- Maintain professionalism and strict confidentiality
- Organize client communications and answer phones and relay messages
- Plan client events
- Respond to requests within a maximum of 4 business hours
- Navigate priorities while multitasking
- Perform other tasks as needed
Requirements
What you’ll need- 4 years of experience in an administrative role reporting directly to senior management
- Experience in real estate support
- Experience supporting brokers
- Superb written and verbal communication skills
- Strong time-management skills and ability to organize and coordinate multiple projects
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems
- Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
- Ability to keep various companies’ confidences
- Promptness and a motivated self-starter
- Confident and professional phone presence
- Available to help with urgent requests
- Experience developing internal processes and filing systems
- Associates or above degree in administration; or equivalent experience
- Knowledge of CRM such as Active Campaign, Zoho, pipedrive, etc.
- Available Monday to Friday
- Based in Florida, Georgia, Maine, Ohio, or Texas
Benefits
Comp & perks- Remote work from home
- Connected remote-work environment through Zoom meetings and Teams
- Part-time schedule with potential to grow to full-time