FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Trust & Safety Specialist
Checkatrade. Independently manage end-to-end vetting for new and existing trade members, focusing on higher-risk categories and complicated case histories .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vetting, compliance, and risk management within a marketplace or regulated environment, with strong attention to detail and the ability to make sound decisions on high-risk cases. Proficient in communication and collaboration, with a commitment to operational excellence and customer protection.
Highest-signal resume keywords
Vetting ExperienceRisk ManagementCompliance KnowledgeProcess ImprovementCoaching and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk MonitoringBackground ChecksMember VerificationFraud PreventionCase Management
Soft Skills
Attention to DetailClear CommunicationOrganizational SkillsCollaborative Mindset
Tools & Technologies
IT SkillsData Management Systems
Industry Keywords
Trust and SafetyMarketplace EnvironmentMembership-Based BusinessRegulated Environment
About the role
Key responsibilities & impact- Independently manage end-to-end vetting for new and existing trade members, focusing on higher-risk categories and complicated case histories
- Monitor member activity, reviews, risk indicators and alerts to identify potential concerns
- Assess information objectively, exercise sound judgement and escalate concerns, including recommending suspension or removal from the platform
- Maintain detailed, timely and well-structured case notes
- Communicate with members and stakeholders by phone, in writing or through internal channels
- Share knowledge and coach junior colleagues across UK and outsourced teams
- Work with Legal, Finance and Revenue Operations on vetting processes and complex cases
- Identify process improvements, reduce inconsistencies and support operational changes
- Handle personal and confidential data responsibly
- Support Checkatrade's mission as the UK's leading platform for finding tradespeople, serving over 50,000 trades and 6 million reviews
Requirements
What you’ll need- Experience in vetting, compliance, risk, fraud prevention, Trust and Safety or a similar environment
- Strong attention to detail and ability to assess complex information and make accurate, well-reasoned decisions
- Confidence managing sensitive or high-risk cases independently, knowing when to escalate
- Clear, concise written and verbal communication skills
- Strong organisational skills and ability to manage competing priorities
- Collaborative mindset and confidence sharing knowledge and supporting colleagues
- Good IT skills and confidence working across different systems and tools
- Commitment to protecting customers, maintaining standards and doing the right thing
- Experience working in a marketplace, membership-based business or regulated environment
- Previous experience coaching, mentoring or supporting junior colleagues
- Experience identifying process improvements or helping implement operational changes
- Familiarity with risk monitoring, background checks or member verification processes
- Right to work in the UK
Benefits
Comp & perks- Competitive salary
- Annual bonus
- Equity scheme
- Health support
- Wellbeing support
- Learning support
- Gym membership
- Smart Tech Scheme
- Cycle Scheme
- Birthday/special day leave
- Buy & sell holiday scheme
- 1 week's paid charity leave