On-Call Coordinator

Cheer Home Services

. Serve as the primary point of contact for all after-hours calls from clients, families, caregivers, and facilities .

Posted 11/7/2026full-timeLa Jolla • California • United StatesMid-LevelSenior💰 $73,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and logistics management within home care settings, ensuring effective communication and continuity of care while managing urgent situations and caregiver coordination.

Highest-signal resume keywords

Scheduling ManagementCare CoordinationExcellent Communication SkillsAfter-Hours Coordination ExperienceTech-Savvy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care ManagementProblem-SolvingDocumentationClient InteractionIncident Reporting

Soft Skills

DependabilityAccountabilityQuick Decision-Making

Tools & Technologies

Scheduling SoftwareDocumentation SystemsAxisCare

Certifications & Qualifications

RNLVNMSW

Industry Keywords

Home CareHealthcare StaffingCaregiver CoordinationHospital DischargesClient Needs

About the role

Key responsibilities & impact

Serve as the primary point of contact for all after-hours calls from clients, families, caregivers, and facilities
Manage and adjust caregiver schedules in real time due to call-outs, emergencies, or changing client needs
Coordinate last-minute shift coverage, including outreach to available caregivers and/or filling in for shifts
Provide care management support and problem-solve client or caregiver concerns
Complete and attend starts of care
Oversee hospital discharges
Complete routine check-ins with caregivers and clients
Triage and appropriately escalate urgent situations
Document interactions, schedule changes, and incidents clearly and promptly
Communicate important updates to the daytime team for continuity of care
Ensure company standards, policies, and client expectations are upheld
Perform scheduled work Wednesday through Sunday, overnight on-call duties, holiday coverage, and Monday/Wednesday staff meetings

Requirements

What you’ll need

Experience in home care, home health, healthcare staffing, or care coordination
Strong scheduling and logistics management skills
Ability to think quickly and make sound decisions independently
Excellent communication skills (phone, text, and written)
Tech-savvy and comfortable with scheduling software and documentation systems
Highly dependable with strong accountability—this role is critical coverage
Experience in a fast-paced home care agency
RN, LVN or MSW preferred
Prior after-hours or on-call coordination experience
Familiarity with platforms such as AxisCare or similar systems

Benefits

Comp & perks

Competitive salaried position (based on experience) 73k to 75k
Opportunity for performance-based bonuses
Supportive, team-oriented culture
401k and matching 4%
Health (Anthem or Kaiser), Dental, and Vision Insurance
Meaningful work making a real impact in people’s lives