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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise with a focus on leading teams, managing client relationships, and optimizing delivery processes. Proficient in leveraging technology and automation to enhance operational efficiency in data-related projects.
Highest-signal resume keywords
Project Management ExperienceTeam LeadershipClient-Facing SkillsProcess ImprovementData Annotation Projects
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData LabellingAI/ML Project DeliveryBPO OperationsDelivery Pipeline Management
Soft Skills
Communication SkillsCoachingProblem-SolvingTrust BuildingEscalation Management
Tools & Technologies
N8nManus AIWorkflow86Automation PlatformsDashboards
Industry Keywords
Data AnnotationTech ServicesOperationsDelivery OrganisationStakeholder Management
About the role
Key responsibilities & impact- Lead and manage a team of Project Managers and Project Associates, providing guidance, coaching, and escalation support
- Set up, manage, and monitor delivery pipelines across multiple data annotation projects
- Ensure project quality, timeliness, and client satisfaction
- Collaborate across Project Delivery, Talent & Partnership, and Ops & Automation
- Serve as the escalation point for delivery issues
- Manage client expectations and build trust with local and international clients
- Translate business and client needs into repeatable delivery processes and playbooks
- Own weekly progress reviews, internal dashboards, and delivery tracking for strategic accounts
- Coach PMs and Associates to build strong delivery habits, communication, and ownership
- Identify workflow inefficiencies and implement process improvements to increase delivery speed and accuracy
- Scale projects from proof of concept to high-volume data pipelines and shape the Delivery organisation's operations
Requirements
What you’ll need- 8 to 10 years of project management experience, with minimum 3 to 5 years of experience leading a team
- Proven ability to manage multiple high-complexity projects in fast-moving environments
- Strong client-facing experience and ability to build credibility and trust across diverse stakeholders
- Excellent communication, planning, and escalation skills
- Experience in data-related projects, tech services, or operations is a strong plus
- Comfortable leveraging technology, AI, automation, dashboards, and productivity tools to improve team operations and delivery at scale
- Experience with n8n, Manus AI, Workflow86, or similar automation platforms is a plus
- Bias for action, clarity, and problem-solving
- Experience in data labelling, AI/ML project delivery, or BPO-style operations is a bonus
Benefits
Comp & perks- A meaningful role in the AI ecosystem supporting data, evaluation and reinforcement learning workflows behind next-generation AI systems
- Opportunity to build and improve ways of working in a rapidly growing company
- Broad leadership exposure across Project Delivery, Talent & Partnership, and Ops & Automation
- Real ownership to solve difficult problems, make decisions, and take ideas from concept through execution
- Backing and global reach of the wider TDCX Group
- Opportunities to take on broader responsibilities as Chemin grows
- Dedicated office at Plaza Sentral in Kuala Lumpur with access to KL Sentral and public transport
- Hybrid setup with two in-office days each week
- Adaptable core work hours