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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong Project Management skills with a focus on operational excellence and team performance. Capable of fostering a high-performance culture while optimizing resources and ensuring timely delivery of projects.
Highest-signal resume keywords
Project ManagementPeople ManagementClient Relationship ManagementOperational ExcellenceTraining and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOperational ExcellenceProcess ImprovementSOP DevelopmentResource Optimization
Soft Skills
Excellent CommunicationTeam LeadershipProblem-SolvingMotivationSolution-Oriented Attitude
Tools & Technologies
G SuiteProject Management Frameworks
Industry Keywords
AI ProjectsData LabelingAccount ManagementCross-Functional CoordinationContinuous Learning
About the role
Key responsibilities & impact- Oversee all projects to ensure timely delivery and quality outcomes
- Manage client relationships and support account growth
- Coordinate cross-functionally with internal stakeholders and external partners to ensure alignment
- Onboard, train, and guide Project Managers
- Inspire, motivate, and manage team performance
- Optimise resources to maximise delivery efficiency
- Build and maintain a high-performance culture within Delivery
- Promote continuous learning, problem-solving, and innovation
- Support career progression and development of team members
- Create and strengthen systems including workflows and processes
- Develop SOPs and tools to improve project stability
- Execute training for new initiatives
- Report to the Head of Delivery
- Lead Project Executives, part-time Project Associates, and Annotators
Requirements
What you’ll need- 4–7 years of experience in roles involving operational excellence and account/project management
- Preferably a minimum of 2 years of direct people management experience
- Strong Project Management skills with an understanding of how people management drives delivery success
- Self-motivated, hands-on, and eager to continuously improve
- Excellent communication skills in English (written and verbal)
- Ability to pitch and report to Senior Leadership and stakeholders
- Team player with a positive, solution-oriented attitude
- Familiarity with G Suite, project management frameworks, or relevant tools is a bonus
- Experience in AI/data labeling projects is an added advantage
- Malaysian applicants or applicants based in Malaysia will be considered for a hybrid role
- Applicants based outside Malaysia are welcome for fully remote work arrangements; visa sponsorship is not available
Benefits
Comp & perks- Work on real problems that power the future of AI
- Build deep skills in data, operations, and automation
- Take ownership, grow fast, and lead with purpose
- Join a remote-first, Southeast Asia–rooted team
- Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas
- Continuous learning opportunities