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Injury and Claims Manager
Chemist Warehouse. Lead the WorkCover team comprising Senior Injury and Claims Advisors, Injury and Claims Advisors and WorkCover administration support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing complex workers' compensation claims, developing return-to-work strategies, and providing strategic advice on claims trends and legislative requirements. Proven leadership in overseeing teams, improving claims management processes, and maintaining stakeholder relationships.
Highest-signal resume keywords
Workers' Compensation ManagementClaims Management PrinciplesReturn-To-Work StrategiesLeadership SkillsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementComplex Claims HandlingReturn-To-Work PlanningInsurance Policy ManagementClaims Performance Monitoring
Soft Skills
LeadershipStrategic ThinkingCommunicationOrganisationTime Management
Tools & Technologies
Solv Injury Platform
Industry Keywords
WorkCoverInjury ManagementLiability ExposurePremium ReductionCompliance
About the role
Key responsibilities & impact- Lead the WorkCover team comprising Senior Injury and Claims Advisors, Injury and Claims Advisors and WorkCover administration support
- Oversee end-to-end management of complex workers' compensation and personal injury claims
- Manage claim notifications, investigations, liability decisions, treatment plans, injured worker payments and lump-sum settlements
- Develop and implement proactive return-to-work plans with injured team members, managers, medical practitioners and rehabilitation providers
- Provide strategic advice to senior management on claims trends, injury management, liability exposure, legislative requirements and premium reduction opportunities
- Manage insurance policies and premium requirements across the business and franchise network
- Monitor claims performance, identify trends and prepare reporting and insights
- Build and maintain relationships with insurers, legal representatives, rehabilitation providers and internal stakeholders
- Lead, coach and develop the WorkCover team, including performance and capability development
- Improve claims management processes, governance and compliance
- Oversee operational priorities, resources, workflows and team support
Requirements
What you’ll need- At least five years' experience in a senior WorkCover or workers' compensation role
- Strong knowledge of claims management principles and relevant legislation
- Experience managing complex claims, return-to-work strategies, insurance policies and premiums
- Experience using the Solv Injury platform
- Strong leadership and strategic thinking skills
- Strong stakeholder management skills
- Excellent communication, organisation and time management capabilities
- Ability to manage competing priorities
Benefits
Comp & perks- Access to learning and development programs, including an internally designed leadership pathway
- Annual salary reviews linked to performance
- Work from home one day per week
- Case-by-case flexibility arrangements for circumstances such as returning from parental leave or managing personal wellbeing
- Six weeks of paid parental leave for primary carers
- One week of paid parental leave for secondary carers
- Employee discounts through Flare, including healthcare premium offers with Bupa Healthcare, Comm Bank banking benefits and novated leasing
- Confidential Employee Assistance Program (EAP) services
- Subsidised onsite canteen
- Complimentary shuttle bus connecting nearby train stations to the Preston Support Office