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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to supervise and mentor team members in a pharmacy setting. Maintains compliance with safety standards and store procedures while managing stock levels and merchandising effectively.
Highest-signal resume keywords
Customer Service SkillsSupervision And CoachingStock Control And MerchandisingCertificate III In Community PharmacyPharmacy Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Product KnowledgeStock ControlMerchandisingPrescription Workflow SupportAttention To Detail
Soft Skills
Customer Experience DeliveryTeam LeadershipRapport BuildingProactive AttitudeProblem Resolution
Tools & Technologies
Store SystemsSafety Standards Compliance
Certifications & Qualifications
Certificate III In Community PharmacyNational Criminal History Check
Industry Keywords
PharmacyRetailCustomer QueriesSales TargetsKPI Achievement
About the role
Key responsibilities & impact- Support day-to-day operations of the front of pharmacy
- Deliver an exceptional customer experience
- Supervise and guide frontline team members
- Ensure high standards of service, compliance, and product knowledge
- Assist customers with pharmacy products including vitamins, personal care, baby care, first aid, and over-the-counter medicines
- Provide guidance on Pharmacy Medicines and support prescription workflows where required
- Supervise and support Pharmacy Assistants
- Coach and mentor team members, including assisting with training and development
- Manage stock levels and merchandising
- Maintain store presentation standards
- Support promotional activity and ensure pricing and displays are accurate
- Handle customer queries and resolve complaints professionally
- Work with the Retail Manager to achieve sales targets and KPIs
- Ensure compliance with store procedures, safety standards, and company policies
- Keep customer and employee information private and confidential
- Attend and assist with staff meetings as required
- Maintain knowledge of store systems and processes
- Assist with store security procedures and emergencies
- Lead by example and promote a positive working environment
- Perform other reasonable duties requested by the Manager
Requirements
What you’ll need- Experience as a senior pharmacy assistant or retail professional
- Certificate III in Community Pharmacy or Retail highly regarded
- Strong customer service skills
- Ability to build rapport and trust
- Proven ability to supervise, coach, and support team members
- Sound knowledge of pharmacy or retail products and services
- Strong attention to detail
- Experience in stock control and merchandising
- Ability to work in a fast-paced environment and manage competing priorities
- Proactive, positive attitude with a strong sense of accountability
- Must meet National Criminal History Check requirements
- Must hold appropriate working rights
- Ability to stand for long periods
- Ability to perform repeated movements and lift heavier items
Benefits
Comp & perks- Opportunity to step into a leadership and development role
- Supportive and experienced pharmacy team
- Ongoing training to expand product knowledge and leadership capability
- Career progression opportunities within a growing national network
- Ongoing training and support
- Staff discounts
- Recognition and regular celebrations
- Confidential Employee Assistance Program (EAP)
- Service recognition
- End-of-year awards