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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to supervise and mentor team members in a pharmacy setting. Proficient in stock control, merchandising, and maintaining compliance with safety standards and company policies.
Highest-signal resume keywords
Customer Service SkillsSupervision And CoachingStock ControlMerchandisingCertificate III In Community Pharmacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Products KnowledgePrescription Workflow SupportAttention To DetailFast-Paced Environment ManagementCompeting Priorities Management
Soft Skills
Proactive AttitudePositive Working Environment PromotionConflict Resolution
Certifications & Qualifications
Certificate III In Community PharmacyNational Criminal History Check
Industry Keywords
Retail PharmacyCustomer ExperienceStore Presentation StandardsSales TargetsKPI Achievement
About the role
Key responsibilities & impact- Support day-to-day operations of the front of pharmacy
- Deliver an exceptional customer experience
- Supervise and guide frontline team members
- Assist customers with pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines
- Provide guidance on Pharmacy Medicines and support prescription workflows
- Coach and mentor team members, including assisting with training and development
- Manage stock levels and merchandising
- Maintain store presentation standards
- Support promotional activity and ensure pricing and displays are accurate
- Handle customer queries and resolve complaints
- Work with the Retail Manager to achieve sales targets and KPIs
- Ensure compliance with store procedures, safety standards, and company policies
- Maintain confidentiality of customer and employee information
- Assist with staff meetings, security procedures, and store emergencies
- Promote a positive working environment and lead by example
- Perform other reasonable duties requested by the Manager
Requirements
What you’ll need- Experience as a senior pharmacy assistant or retail professional
- Certificate III in Community Pharmacy or Retail highly regarded
- Strong customer service skills
- Proven ability to supervise, coach, and support team members
- Sound knowledge of pharmacy or retail products and services
- Strong attention to detail
- Experience in stock control and merchandising
- Ability to work in a fast-paced environment and manage competing priorities
- Proactive, positive attitude with a strong sense of accountability
- Must meet National Criminal History Check requirements
- Must hold appropriate working rights
- Ability to stand for long periods and perform repeated movements and lifting heavier items
Benefits
Comp & perks- Opportunity to step into a leadership and development role
- Supportive and experienced pharmacy team
- Ongoing training and support
- Career progression opportunities within a growing national network
- Staff discounts
- Recognition and regular celebrations
- Confidential Employee Assistance Program (EAP)
- Service recognition and end-of-year awards