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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to supervise and mentor team members in a pharmacy setting. Proficient in stock control, merchandising, and ensuring compliance with safety standards and company policies.
Highest-signal resume keywords
Customer Service SkillsSupervision And CoachingStock Control And MerchandisingCertificate III In Community PharmacyPharmacy Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ControlMerchandisingPharmacy Product KnowledgePrescription Workflow SupportCustomer Query Resolution
Soft Skills
Team LeadershipAttention To DetailProactive AttitudePositive Working Environment Promotion
Certifications & Qualifications
Certificate III In Community Pharmacy
Industry Keywords
PharmacyRetailCustomer ExperienceSales TargetsKPI Achievement
About the role
Key responsibilities & impact- Support day-to-day operations of the front of pharmacy
- Deliver an exceptional customer experience
- Supervise and guide frontline team members
- Assist customers with vitamins, personal care, baby care, first aid, and over-the-counter medicines
- Provide guidance on Pharmacy Medicines and support prescription workflows where required
- Supervise and support Pharmacy Assistants
- Coach and mentor team members, including assisting with training and development
- Manage stock levels, merchandising, and store presentation
- Support promotional activity and ensure pricing and displays are accurate
- Handle customer queries and resolve complaints professionally
- Work with the Retail Manager to achieve sales targets and KPIs
- Ensure compliance with store procedures, safety standards, and company policies
- Maintain confidentiality of customer and employee information
- Assist with staff meetings, security procedures, emergencies, and other reasonable duties
- Lead by example and promote a positive working environment
Requirements
What you’ll need- Experience as a senior pharmacy assistant or retail professional
- Strong customer service skills and ability to build rapport and trust
- Proven ability to supervise, coach, and support team members
- Sound knowledge of pharmacy or retail products and services
- Strong attention to detail with experience in stock control and merchandising
- Ability to work in a fast-paced environment and manage competing priorities
- Proactive, positive attitude with a strong sense of accountability
- Certificate III in Community Pharmacy or Retail highly regarded
- Must meet National Criminal History Check requirements
- Must hold appropriate working rights
- Ability to stand for long periods
- Ability to perform repeated movements and lift heavier items
Benefits
Comp & perks- Opportunity to step into a leadership and development role
- Supportive and experienced pharmacy team
- Ongoing training to expand product knowledge and leadership capability
- Career progression opportunities within a growing national network
- Ongoing training and career support
- Staff discounts
- Recognition and regular celebrations
- Confidential Employee Assistance Program (EAP)
- Service recognition and end-of-year awards