Technical Support Specialist

Chemist Warehouse

. Deliver responsive Level 2 support by resolving incidents and service requests within agreed SLAs .

Posted 10/7/2026full-timePreston • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 IT support, with strong troubleshooting skills across diverse environments including Windows, macOS, and mobile systems. Proficient in managing incidents, executing changes, and maintaining documentation in alignment with ITIL practices.

Highest-signal resume keywords

Level 2 SupportTroubleshooting SkillsWindows Server SupportITIL CertificationHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionService Request ManagementRoot Cause AnalysisChange ManagementPatching and UpdatesConfiguration ManagementAsset ManagementAdvanced TroubleshootingDevice Lifecycle ManagementKnowledge Base Article Creation

Soft Skills

Excellent Communication SkillsCustomer-Service MindsetAnalytical SkillsTask PrioritizationTime Management

Tools & Technologies

Active DirectoryDNSDHCPLANWANVPNSharePointPharmacy ApplicationsPOS SystemsWarehouse Platforms

Certifications & Qualifications

ITIL CertificationMicrosoft CertificationCompTIA Network+

Industry Keywords

Retail EnvironmentWarehouse EnvironmentOperational EnvironmentHealthcare IndustryConfiguration Management Database (CMDB)

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

Deliver responsive Level 2 support by resolving incidents and service requests within agreed SLAs
Diagnose issues and implement approved fixes or workarounds
Provide advanced troubleshooting across Windows, macOS, mobile, POS systems, pharmacy applications, warehouse platforms, and corporate environments
Support Windows Server, Active Directory, DNS, DHCP, LAN, WAN, VPN, and wireless environments
Participate in the after-hours on-call roster
Identify, escalate, and collaborate on complex, recurring, or high-impact issues
Contribute to root cause analysis and problem management activities
Execute approved changes, patching, and updates according to change, testing, and rollback procedures
Support device lifecycle and refresh activities
Assist with deployments, testing, documentation, and transition into BAU support
Create and maintain knowledge base articles aligned to KCS practices
Maintain accurate configuration and asset data in the CMDB

Requirements

What you’ll need

Tertiary qualification in IT or a related discipline, or equivalent practical experience
5+ years’ experience in IT support roles
At least 2+ years in Level 2 / second-line support
Experience supporting retail, warehouse, or operational environments highly regarded
Professional experience within the healthcare industry advantageous
Hands-on experience with SharePoint and modern workplace technologies
Relevant certifications such as ITIL, Microsoft, or CompTIA Network+ desirable
Strong troubleshooting and analytical skills across multiple technology domains
Excellent communication skills with a strong customer-service mindset
Proven ability to prioritise and manage multiple tasks in a fast-paced environment

Benefits

Comp & perks

Wide range of learning and development programs
Internally designed leadership courses, including Women In Leadership program
Annual salary reviews linked to performance
Work from home one day per week
Six weeks of paid parental leave for primary carers
One week of paid parental leave for secondary carers
Team member discounts through Flare
Corporate offers on Bupa Healthcare premiums
Banking benefits with Comm Bank
Novated leasing
Team member discount card for Chemist Warehouse Pharmacies
Confidential Employee Assistance Program (EAP)
Subsidised onsite canteen
Complimentary shuttle bus connecting nearby train stations to the Preston Support Office