Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Chemist Warehouse

Unified Communications Engineer

Chemist Warehouse

. Administer and support the RingCentral cloud telephony platform, including user provisioning, call routing, IVRs, call queues, number management and service optimisation .

Posted 10/7/2026full-timePreston • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and supporting Unified Communications and AV technologies, with a strong focus on RingCentral, Genesys Cloud, and Microsoft Teams Phone System. Proven ability to manage incidents, ensure compliance, and collaborate with stakeholders to optimize telephony and contact centre operations.

Highest-signal resume keywords
RingCentral AdministrationGenesys Contact Centre ManagementMicrosoft Teams Phone System SupportUnified Communications TechnologiesAV Technology Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User ProvisioningCall RoutingIVR ManagementService OptimisationTroubleshootingRoot Cause AnalysisLifecycle ManagementIncident ResolutionCapacity MonitoringCollaboration Technology Support
Soft Skills
Stakeholder PartnershipProblem SolvingCommunication
Tools & Technologies
Microsoft 365Teams RoomsSIP ServicesYealinkLogitechDigital SignagePresentation Systems
Certifications & Qualifications
Tertiary Qualification in ITRelevant Industry Certifications
Industry Keywords
TelephonyContact Centre TechnologiesUnified CommunicationsAV TechnologiesComplianceGovernance

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Administer and support the RingCentral cloud telephony platform, including user provisioning, call routing, IVRs, call queues, number management and service optimisation
  • Manage and maintain the Genesys Contact Centre platform
  • Administer and support Microsoft Teams Phone System, including direct routing, calling plans, voice policies, call queues, auto attendants and Teams-certified devices
  • Provide operational support and lifecycle management for Unified Communications technologies
  • Manage and maintain AV technologies across corporate offices, meeting rooms, boardrooms, training facilities and distribution centres
  • Monitor UC and AV platforms and resolve incidents, service degradation and capacity concerns
  • Lead troubleshooting and root cause analysis for telephony, contact centre, conferencing and AV incidents and problems
  • Partner with business stakeholders, vendors and managed service providers
  • Maintain security, compliance and governance across voice, collaboration, recording and conferencing platforms
  • Support projects including office fit-outs, site relocations, new facility deployments, contact centre enhancements and technology refresh programs

Requirements

What you’ll need
  • A tertiary qualification in IT or a related discipline, or equivalent industry experience supported by relevant certifications
  • At least five years’ experience in enterprise IT, with a strong focus on voice, telephony and contact centre technologies
  • Hands-on experience with RingCentral, Genesys Cloud, Microsoft Teams and Teams Phone, Microsoft 365, Teams Rooms, SIP and telephony services
  • Experience supporting collaboration and meeting room technologies
  • Experience with Yealink, Logitech, audio-visual, digital signage and presentation systems

Benefits

Comp & perks
  • Annual salary reviews linked to performance
  • Wide range of learning and development programs
  • Internally designed leadership courses, including the Women In Leadership program
  • Flexible work arrangement: work from home one day per week
  • Six weeks of paid parental leave for primary carers
  • One week of paid parental leave for secondary carers
  • Team member discounts across a wide range of products through Flare
  • Corporate offers on healthcare premiums with Bupa Healthcare
  • Banking benefits with Comm Bank
  • Novated leasing
  • Team member discount card for savings in Chemist Warehouse pharmacies
  • Confidential Employee Assistance Program (EAP) services
  • Subsidised onsite canteen
  • Complimentary shuttle bus connecting nearby train stations to the Preston Support Office