Shared Services Representative

CherryRoad

. Enter and manage advertising orders in designated advertising systems .

Posted 10/7/2026full-timeRemote • United StatesJunior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in advertising order management, ad trafficking, and customer service within the publishing industry. Strong organizational and communication skills are essential for maintaining accuracy and quality in advertising workflows.

Highest-signal resume keywords

Advertising Order ManagementAd TraffickingCustomer Service ExperienceMicrosoft Office Suite ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advertising Order EntryPublication SystemsProofreadingData ManagementLegal Notice Processing

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationCollaborationMultitasking

Tools & Technologies

Microsoft TeamsMicrosoft OutlookMicrosoft ExcelAdvertising SystemsCollaboration Tools

Industry Keywords

Newspaper PublishingMedia OperationsAdvertisingOrder ProcessingCustomer Service

About the role

Key responsibilities & impact

Enter and manage advertising orders in designated advertising systems
Coordinate ad trafficking for print and digital publications
Review, proof, and finalize advertisements for accuracy and quality
Support publisher sales representatives with advertising workflows and deadlines
Resolve advertising-related issues and provide operational support
Process legal notice submissions for timely publication
Enter classified advertising orders
Manage obituary processing and publication requests
Assist with circulation, customer service, accounting, HR, and other managed service functions
Investigate and resolve advertising inquiries for customer service teams
Communicate with internal teams and external partners
Maintain accurate records and data in company systems
Follow established workflows, quality standards, and deadlines
Use Microsoft Office applications and collaboration tools
Participate in team meetings and contribute to continuous process improvements

Requirements

What you’ll need

High school diploma or equivalent
Minimum 1 year of relevant customer service or related administrative/order-processing experience
Strong computer skills and comfort learning new software applications
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Customer service experience and a collaborative work style
Proficiency with Microsoft Office Suite, including Microsoft Teams, Outlook, and Excel preferred
Experience in newspaper publishing, media operations, advertising, customer service, or related industries preferred
Experience with advertising order entry, ad trafficking, or publication systems preferred

Benefits

Comp & perks

Health insurance (medical, dental, and vision)
Paid time off
Paid sick time
Paid holidays
401(k) retirement plan with employer contributions
Flexible work schedule
Remote work environment