Technology Operations Manager

Chicago Children's Advocacy Center

. Own and administer the case management system, including configuration, user roles, workflows, forms, site structure, and permissions .

Posted 10/27/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering business applications, including cloud-based case management systems, with a strong focus on user access management, vendor relationship management, and technology implementation. Proficient in Microsoft 365 administration and maintaining IT asset inventories while ensuring compliance with organizational standards.

Highest-signal resume keywords

Business Application AdministrationMicrosoft 365 AdministrationVendor Relationship ManagementTechnology Implementation LeadershipData Flow Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management System ConfigurationUser Access ManagementRelease TestingIT Asset Inventory MaintenanceData Integration CoordinationCloud-Based Systems AdministrationIncident Response FacilitationWorkflow Improvement AnalysisEquipment Refresh PlanningAudit-Log Review

Soft Skills

Independent Decision-MakingStaff CommunicationCollaboration with Leadership

Tools & Technologies

ADPMicrosoft TeamsSharePointPower AutomateAI Tools

Certifications & Qualifications

ITIL 4 FoundationCompTIA Project+PMI CAPMIAPP CIPP/USAHIMA CHPS

Industry Keywords

PHI ComplianceBusiness Associate AgreementsService Level AgreementsTechnology Vendor ManagementDiversity and Inclusion Commitment

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Own and administer the case management system, including configuration, user roles, workflows, forms, site structure, and permissions
Manage business application access provisioning and deprovisioning, onboarding/offboarding alignment, least-privilege access, and periodic access and audit-log reviews
Maintain the business application inventory, including system owners, user counts, PHI status, and integrations
Serve as technical resource to Chiefs for department-owned business systems such as ADP
Facilitate business application incident response
Lead technology initiatives such as system implementations and migrations from requirements through go-live
Maintain the technology vendor and contract register, including services, costs, terms, renewals, notice dates, owners, and contacts
Coordinate Business Associate Agreements for vendors handling PHI and confirm BAA status before engagements or renewals
Monitor vendor SLA performance, escalate non-conformance, and recommend renewals, non-renewals, and renegotiations
Manage MSP service delivery, standards, issue resolution, security-function reporting, and out-of-scope work
Maintain the IT asset inventory and conduct quarterly hardware reviews
Draft equipment refresh policies and budget requests and direct procurement, deployment, and disposal
Analyze use of licensed tools and recommend workflow improvements, AI tools, technology adoption, replacement, consolidation, or retirement
Coordinate AV management and support for agency-wide and leadership meetings
Help set and manage staff technology training, including Microsoft Office and AI awareness
Report organization-wide IT health metrics, MSP service levels, and system uptime quarterly
Work closely with the Director of Strategic Operations and Technology, executive leadership, department directors, interns, MSP, and technology vendors
Operate with mid-level discretion and independent decision-making; no supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field
Minimum 3 years of experience administering business applications, including cloud-based case management, CRM, HR, or similar systems
Experience with configuration, user access management, and release testing
2+ years leading technology implementations or initiatives from requirements through go-live, including staff communication and adoption
2+ years managing vendor relationships, including service levels, issue escalation, and contract renewals
Experience mapping data flows between systems and coordinating vendor-built integrations, such as APIs and scheduled data exports/imports
Microsoft 365 administration experience, including Teams calling/VoIP, SharePoint, and Power Automate
Experience maintaining IT asset inventories and equipment refresh plans
Experience with a case management platform preferred
5 years of experience preferred
Certifications preferred, not required: ITIL 4 Foundation, CompTIA Project+ or PMI CAPM, IAPP CIPP/US, or AHIMA CHPS
ChicagoCAC Core Values and commitment to diversity, equity, inclusion, accessibility, and belonging

Benefits

Comp & perks

BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans
Free life insurance at 2x your salary up to a maximum of $200,000
Additional pay of 5% of your salary up to $3,750 per year after 6 months of employment for a menu of benefits
Dental, vision, long-term disability, short-term disability, 403b plan, Roth option, legal coverage, dependent care, and flexible spending
Paid Time Off accruing from the first day at 35 days in a 12-month period
PTO increases to 40 days after 5 years
Additional PTO for FMLA-related reasons up to 20 days
Remote work policy with flexibility in work hours subject to operational needs
Regular expert training on evidence-based therapy modalities
Continuing Education Units opportunities
Casual dress code with ability to wear jeans
Afternoon milk and cookies every Friday