Project Manager, Resident Engagement – Ombudsman

Chicago Housing Authority

. Serve as the designated CHA point of contact for resident concerns involving property management, developers, CHA departments, and other responsible parties in mixed-income communities .

Posted 9/21/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resident and community engagement, project coordination, and effective communication across multiple departments. Proficient in utilizing tracking systems and reporting tools to address resident concerns and improve community initiatives.

Highest-signal resume keywords

Resident/Community EngagementProject CoordinationYardi ProficiencyPublic Housing KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationCommunity DevelopmentPublic Housing KnowledgeTracking/Reporting SystemsData AnalysisProblem-SolvingConflict ResolutionMicrosoft Office SuiteDocumentationEvent Coordination

Soft Skills

Relationship-BuildingFacilitation SkillsListening SkillsOrganizationFollow-Through

Tools & Technologies

YardiCMTSMicrosoft Office Suite

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Mixed-Income CommunitiesHousing Choice VoucherPublic ServiceCommunity InitiativesResident Leadership

About the role

Key responsibilities & impact

Serve as the designated CHA point of contact for resident concerns involving property management, developers, CHA departments, and other responsible parties in mixed-income communities
Track resident concerns from identification through resolution using CHA systems, including Yardi or other established mechanisms
Identify and analyze recurring, urgent, or unresolved concerns and recommend next steps
Facilitate communication among residents, property management, developers, and CHA departments to resolve issues
Coordinate required Ombudsman meetings, resident notices, reporting, and related activities
Lead implementation and coordination of the Community Engagement Teams strategy, including supporting quarterly meetings and piloting new strategies
Work with Resident Leadership, Property Management, CHA’s Property team, and other departments to identify concerns, establish responsibility, and monitor follow-up
Track recurring property management, unit, common-area, and community concerns raised through CET
Document progress, outcomes, and lessons learned from the pilot and support recommendations regarding future implementation
Participate in the onsite inspection team through Quality Assurance and Accountability
Coordinate with CHA’s Customer Experience Team to address calls and emails
Build and maintain relationships with CHA residents, resident leaders, community organizations, and other stakeholders
Coordinate and participate in resident and community meetings, site visits, engagement sessions, and special events
Engage with CAC, LACs, SHAC, and other resident leadership groups as assigned
Support surveys, listening sessions, focus groups, redevelopment, capital improvements, community initiatives, and other CHA priorities
Complete reports and dashboards tracking issues and resolutions
Identify trends and recurring concerns and provide updates to the Director and Executive leadership
Support special projects, executive initiatives, and urgent resident or community matters

Requirements

What you’ll need

Bachelor’s degree in Public Administration, Social Services, Community Development, Business Administration, Communications, Psychology, or a related field preferred
Minimum of four (4) years of relevant experience in resident/community engagement, housing, public service, property management, community development, or a related area
Experience working with residents, resident leadership, community organizations, or mixed-income communities preferred
Knowledge of public housing, Housing Choice Voucher, and mixed-income/mixed-finance housing programs preferred
Demonstrated experience coordinating projects and working across multiple departments or organizations
Proficiency with Microsoft Office Suite and tracking/reporting systems (e.g. Yardi, CMTS)
Valid driver’s license
Ability to travel throughout the City of Chicago
Required to work outside of CHA’s normal business hours for events, community meetings, etc.
Strong relationship-building, communication, listening, and facilitation skills
Strong problem-solving, mediation, and conflict-resolution skills
Ability to handle sensitive resident concerns with professionalism, neutrality, and sound judgment
Strong organization, follow-through, and ability to manage multiple priorities
Ability to identify recurring concerns and communicate issues and progress clearly to leadership
Ability to work collaboratively across departments while maintaining clear roles and accountability
Strong written and verbal communication skills, including public speaking
Flexibility to occasionally work outside CHA’s normal business hours

Benefits

Comp & perks

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO), Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule; position may be eligible for remote work following successful completion of a 90-day probationary period according to CHA policies and procedures