Front Office Associate

Children's Healthcare of Atlanta

. Serve as the first point of contact for patients and families at the primary care practice .

Posted 11/5/2026full-timeJohns Creek • Georgia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and EMR systems while providing exceptional customer service in a fast-paced healthcare environment. Maintains patient confidentiality and adheres to HIPAA regulations.

Highest-signal resume keywords

Patient Registration SystemsInsurance VerificationEMR SystemsCustomer Service SkillsMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InInsurance VerificationCharge CaptureAppointment SchedulingPayment ReconciliationReferral ProcessingMultitaskingFinancial Paperwork AssistanceForm CompletionKnowledge of Immunization Schedule

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsCustomer Service SkillsAbility to Multitask

Tools & Technologies

EMR SystemsPatient Registration SystemsInsurance Verification SystemsBasic Computer Applications

Industry Keywords

Healthcare SettingHIPAA RegulationsPrimary CarePatient ConfidentialityClinical Advice Protocols

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and families at the primary care practice
Create a welcoming environment and greet patients and families
Coordinate patient check-in and check-out
Assist patients with MyChart intake questionnaires
Verify insurance, demographics, responsible party, secondary insurance, and PCP information
Collect copays, coinsurance, deductibles, and outstanding balances
Review charge capture and add modifiers and linkage as needed
Collaborate with clinical staff to ensure accuracy, patient flow, and service excellence
Monitor patient accounts and assist with outstanding balance collection
Assist with billing questions, payment plans, and financial paperwork
Ensure daily payment reconciliation
Schedule appointments and manage provider calendars
Recall patients, send reminders, and follow up on missed appointments
Answer multi-line incoming calls, respond to inquiries, and direct calls appropriately
Follow protocols for giving clinical advice and identifying urgent or emergent issues
Update and maintain accurate patient records in the EMR system
Process referrals, prior authorizations, and medical record requests
Assist with form completion, including 3231, 3300, sports, and camp forms
Manage incoming and outgoing mail, faxes, scans, and other communications
Maintain a clean, organized, and child-friendly waiting area and front office
Collaborate with the appeals department to overturn claim denials

Requirements

What you’ll need

One year of front office or customer service experience in a healthcare setting
High school diploma or equivalent
Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
Knowledge of medical terminology
Proficient in EMR systems and basic computer applications (Word, Excel, email)
Excellent interpersonal, organizational and communication skills
Excellent customer service skills
Proven ability to multitask in a fast-paced environment
Knowledge of primary care well visit and immunization schedule
Must maintain patient confidentiality and adhere to HIPAA regulations

Benefits

Comp & perks

Regular full-time employment
Day shift, Monday through Friday, 8:00 AM–5:00 PM
Equal employment opportunity commitment