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Head of AI Transformation
Chip - your wealth app. Work directly with the COO and leadership team on how Chip operates and scales .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving business transformation through AI, automation, and process redesign, while effectively managing cross-functional execution and stakeholder engagement. Proven ability to implement scalable operating models and measure productivity and operational benefits.
Highest-signal resume keywords
AI Transformation Programme ManagementBusiness Process RedesignCross-Functional ExecutionData Analysis and MeasurementOrganisational Effectiveness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI ImplementationAutomationDigital TransformationOperating Model DesignProcess ImprovementWorkflow AutomationData AnalysisDecision-MakingGovernanceCommercial Judgement
Soft Skills
Excellent CommunicationInfluencing Without AuthorityConfidence with ExecutivesJudgementBias Towards Experimentation
Tools & Technologies
LinearAI ToolingWorkflow Management PlatformsData Analytics ToolsAutomation Ecosystem Tools
Industry Keywords
FintechFinancial ServicesRegulated EnvironmentHigh-Growth Technology BusinessOrganisational Transformation
About the role
Key responsibilities & impact- Work directly with the COO and leadership team on how Chip operates and scales
- Evolve the operating model, including organisational structures, accountabilities, decision-making, governance and ways of working
- Identify and solve cross-business operating problems
- Improve the connection between company priorities, functional plans and execution
- Drive operating leverage through process improvement, technology, automation, AI and organisational changes
- Simplify organisational complexity, hand-offs, duplicated activity, reporting and decision-making
- Maintain a business-wide view of performance, execution, dependencies and capacity constraints
- Lead selected COO-sponsored strategic and operational initiatives
- Own Chip’s business-wide AI transformation programme
- Identify high-value AI, automation and operating-model opportunities
- Take opportunities from discovery and business case through prototyping, implementation, adoption and measurement
- Build and prioritise a transformation and AI value pipeline
- Redesign end-to-end workflows across functions
- Create visibility into team work, capacity, blockers and intervention points
- Drive cross-functional execution across Product, Engineering, Operations, Data and business teams
- Strengthen accountability and ensure commitments translate into delivery
- Embed AI and automation into new process design
- Develop scalable operating systems and workflows using tools such as Linear
- Transform management information and reporting using AI and data
- Improve leadership meetings, business reviews, planning and reporting processes
- Establish baselines and measure productivity, financial and operational benefits
- Drive adoption and embed new ways of working
- Monitor AI, agentic workflow, automation and operating-model developments
- Work with the COO, ExCo and senior leadership team to report progress, surface blockers and challenge stakeholders
- Chip builds a wealth app for savings, investments and pensions
Requirements
What you’ll need- Significant experience delivering technology, AI, automation, digital or business/operating-model transformation in a fast-moving organisation
- Experience with broader business transformation, organisational effectiveness, operating models or complex cross-functional change
- Strong understanding of accountability, decision-making, prioritisation, governance, management information and operating cadence
- Strong practical understanding of modern AI, including LLMs, agentic AI, workflow automation and emerging AI tooling
- Evidence of implementing AI or automation into real business processes and demonstrating delivered impact
- Ability to understand business processes, break them down and identify improvements through technology, AI, data, process redesign or organisational change
- Ability to move between strategic and operational problems
- Strong commercial judgement, including value, ROI and opportunity cost assessment
- Exceptional programme and execution skills
- Strong analytical skills and comfort using data to establish baselines, quantify opportunities and measure results
- Ability to operate horizontally and influence people who do not report to you
- Confidence and credibility working directly with executives and senior leaders
- Judgement to determine whether problems require technology, process change, clearer accountability or a decision
- Bias towards experimentation and delivery
- Excellent communication skills
- Genuine interest in how AI is changing organisational operations
- Nice to have: experience in fintech, financial services or another regulated environment
- Nice to have: experience in a high-growth technology business
- Nice to have: experience working directly with a COO, CEO or executive leadership team
- Nice to have: operating-model design or organisational transformation experience
- Nice to have: experience implementing agentic AI or AI-enabled workflows at organisational scale
- Nice to have: hands-on experience with AI and automation ecosystem tools
- Nice to have: experience with workflow/work-management platforms such as Linear
- Nice to have: experience building business cases and measuring realised transformation benefits
- Nice to have: technical depth to prototype and work effectively with engineers and data teams
Benefits
Comp & perks- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme with employer contributions of 5% on earnings up to £50,000
- Private medical insurance with medical history disregarded
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays and the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences
- £30 per month Chip Fitness Benefit
- Company laptop
- Opportunity for significant impact, accelerated knowledge, responsibility and skills development
- Hybrid working
- Work from anywhere outside the UK for up to 90 days
- Private healthcare with Vitality/Bupa coverage