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People Manager
Chip - your wealth app. Own and manage day-to-day People operations across the employee lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in People Operations, with a focus on employee lifecycle management, performance management, and compliance within regulated environments. Proven ability to influence senior stakeholders and enhance operational efficiency through AI tools and automation.
Highest-signal resume keywords
People Generalist ExperienceUK Employment Law KnowledgeCIPD QualificationEmployee Relations ManagementPerformance Management Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ExperiencePolicy Review and ImprovementPerformance Planning CoordinationComplex Employee Relations ManagementTraining and Development Guidance
Soft Skills
Clear CommunicationInfluencing StakeholdersJudgement and Trust BuildingCalm Under PressureMentoring and Development
Tools & Technologies
AI ToolsAutomation Tools
Certifications & Qualifications
CIPD Qualification
Industry Keywords
Financial ServicesRegulated EnvironmentHigh-Growth EnvironmentFintechBanking
About the role
Key responsibilities & impact- Own and manage day-to-day People operations across the employee lifecycle
- Support and improve onboarding experiences
- Provide practical, commercially aware People advice to managers and leadership
- Guide training and development needs, particularly management skills for People managers
- Support team career development frameworks
- Review, improve, and maintain People policies, documentation, and processes
- Coordinate and improve performance planning and review cycles, including compensation and incentive processes
- Partner with leadership on organisational changes, performance concerns, and people-related risk
- Lead employee relations matters including disciplinaries, grievances, and performance management
- Coach and develop members of the People team around operational People capability and employment law
- Use AI tools and automation to improve efficiency and operational quality
- Provide clear, accessible people communications across the business
- Work closely with senior leadership, managers, and the wider People team to strengthen operational People foundations at Chip
Requirements
What you’ll need- Strong People generalist experience, ideally 10–15 years
- Experience ideally within financial services or another regulated environment
- Solid knowledge of UK employment law and employee relations processes
- Experience independently managing complex employee relations cases from start to finish
- Experience supporting managers with performance management and organisational change
- Strong operational People foundations across policy, process, and compliance
- Ability to influence and build credibility with senior stakeholders and managers
- Comfortable working hands-on in a scaling environment
- Experience mentoring or developing People team members
- Openness to using AI tools and automation to improve People workflows and efficiency
- Experience within financial services, fintech, banking, insurance, or another regulated industry
- Exposure to scaling businesses or high-growth environments
- CIPD qualification
- Comfortable working directly with senior leadership on sensitive people matters
- Ability to navigate challenging conversations confidently and professionally
- Clear, direct written and verbal communication
- Strong judgement and ability to build trust quickly across the business
- Highly practical and operational approach
- Calm and confident handling sensitive employee situations
- Commercially minded and solutions-focused
- Comfortable making judgement calls and operating with ambiguity
- Ability to balance employee experience with business needs and risk management
- Positive, grounded, and resilient under pressure
Benefits
Comp & perks- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme with 5% employer contribution on earnings up to £50,000
- Private medical insurance with medical history disregarded
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences
- £30 per month Chip Fitness Benefit
- Company laptop
- Opportunity to have a huge impact while fast-tracking knowledge, responsibility and skills in a high-growth fintech startup
- Hybrid working: work in the office 3 times a week
- Working from anywhere outside the UK for up to 90 days