FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Quality Specialist
Chrysos Corporation. Participate in new unit deployments by coordinating the client onboarding process .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, technical documentation preparation, and quality control processes within analytical laboratory environments. Proficient in stakeholder engagement and effective communication to enhance client onboarding and support operational excellence.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Documentation PreparationQuality Control ProcessesStakeholder Relations ManagementAnalytical Laboratory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingQuality Processes DevelopmentTechnical Report WritingAnalytical Laboratory ExperienceISO/IEC 17025 Compliance
Soft Skills
Excellent Communication SkillsProblem-Solving SkillsOrganizational SkillsInterpersonal AbilitiesAnalytical Skills
Tools & Technologies
PhotonAssay™ Unit OperationLaboratory Management Systems
Industry Keywords
Customer ServiceMinerals LaboratoryAnalytical LaboratoryOH&S Culture
About the role
Key responsibilities & impact- Participate in new unit deployments by coordinating the client onboarding process
- Proactively engage with customers to assess client needs and resource gaps
- Liaise with internal teams to resolve customer inquiries efficiently and timely
- Schedule, plan and host customer meetings, including agendas, action items, summary reports and follow-up
- Provide training support related to PhotonAssay™ unit operation and platforms
- Develop and implement customer quality processes
- Prepare documentation, technical reports, publications and presentations
- Manage customer relationships
- Share customer feedback with internal teams for product and process improvement
- Provide management updates on account status and growth opportunities
- Contribute to collaboration, technical excellence, staff learning and development
- Support development of a strong OH&S culture
Requirements
What you’ll need- A tertiary qualification in an engineering or science, or equivalent experience
- Experience in customer service, quality control or laboratory roles in minerals or other analytical laboratory environments
- Excellent written and verbal communication skills, including preparation of technical documentation and manuals
- Proven stakeholder relations management experience
- Excellent problem-solving, organizational, and analytical skills
- Strong communication and interpersonal abilities
- Able and willing to travel and work across North Americas & internationally
- Relevant experience in an analytical laboratory management system and ISO/IEC 17025
Benefits
Comp & perks- Flexibility and wellbeing initiatives to help maintain a healthy work-life balance
- Opportunities to work with groundbreaking equipment transforming the mining industry and reducing its environmental impact
- Collaboration with industry experts
- Opportunities to grow and develop professionally
- Exciting career prospects and room for advancement