Business Systems Analyst, Infrastructure – Field Services

CHS Inc.

. Support infrastructure products and services for specific business units or regions .

Posted 11/11/2026full-timeRemote • North Dakota • United StatesJuniorMid-Level💰 $71,700 - $119,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in infrastructure support and project lifecycle management, with a strong focus on gathering business and system requirements, technical support, and vendor coordination. Proficient in Agile methodologies and capable of leading technology initiatives while ensuring compliance with enterprise protocols.

Highest-signal resume keywords

Infrastructure SupportBusiness Systems AnalysisAgile MethodologiesVendor CoordinationTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringSystem DesignUse Case DevelopmentInfrastructure Project ManagementFirewall TechnologiesLAN/WAN IntegrationAzure DevOpsPerformance Improvement MethodologiesPoint-of-Sale PlatformsIndustrial Automation Systems

Soft Skills

Problem-SolvingCritical ThinkingCollaborationCommunicationLeadership

Tools & Technologies

ServiceNowO365EpicorKahler AutomationVisioPowerPoint

Industry Keywords

Infrastructure ProtocolsProject CoordinationSafety PoliciesSystem MonitoringTechnical Support

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Support infrastructure products and services for specific business units or regions
Participate in the project lifecycle from identifying needs through deployment and testing
Incorporate enterprise infrastructure protocols and best practices
Ensure consistent, reliable, and high-value solutions are implemented and supported
Collaborate with Product teams, the CHS IT Service Center, operators, systems architects, subject-matter experts, leaders, and business stakeholders
Coordinate external vendors, establish work plans and timelines, develop test and acceptance criteria, and implement initiatives
Understand and document business cases, current-state system functions, infrastructure requirements, and dependencies
Assist with system design, upgrades, and monitoring
Determine hardware required to support business systems and processes
Provide on-site technical support and issue remediation for infrastructure, business systems, and operational technology
Lead or co-lead core infrastructure service delivery efforts
Lead preventative maintenance programs, system refreshes, and software upgrades
Document use cases, business requirements, and system requirements
Coordinate staging, installation, and configuration of new or upgraded systems
Create diagrams and process flows
Document and process issues, enhancement requests, and business-partner feedback
Manage and resolve incidents and break-fix issues using ServiceNow
Procure gear and hardware using the enterprise purchasing system
Participate in Agile and Kanban activities with the Service Delivery team
Recruit and manage Smart Hands contractors for on-site field work
Maintain safety policies and promote a strong safety culture
Perform other assigned responsibilities

Requirements

What you’ll need

High School Diploma (or equivalent)
2+ years of experience as a business systems analyst or infrastructure analyst
Experience gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts
Experience with infrastructure-centric projects involving desktop, server, LAN/WAN, and firewall technologies
Experience with firewall, router/switch integration and implementation involving ISPs, vendors, and remote sites
Qualified candidates must reside in the greater Grand Forks, ND area
Approximately 25% local travel, with occasional increases up to 40% based on business needs
Ability to provide on-site technical support at regional CHS locations
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field
2+ years of direct or indirect leadership experience on small- to medium-sized technology initiatives, projects, or work efforts
Experience with point-of-sale platforms, especially Epicor, and fuel-management systems/fuel controllers
Experience with industrial automation systems, such as Kahler Automation
Experience working with Azure DevOps
Knowledge of system and network development methodologies, including Agile
Knowledge of performance improvement methodologies, including LEAN
Management or coordination of third-party vendors and suppliers
Ability to work in a cross-functional team environment without direct supervision
Knowledge of project coordination concepts, including charters, timelines, milestones, stakeholder analysis, and status reports
Familiarity with O365, especially Teams, Visio, and PowerPoint
Demonstrated problem-solving and critical-thinking skills
May be required to pass pre-employment screening, including drug, criminal, motor vehicle, physical requirements, and FMCSA Clearinghouse checks

Benefits

Comp & perks

Medical, dental, and vision insurance
Wellness programs
Life insurance
Health and dependent care spending accounts
Paid time off
401(k)
Pension
Profit sharing
Short- and long-term disability
Tuition reimbursement
Adoption assistance
Bonus, incentives, and commissions may be included depending on position