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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in infrastructure project management, including system design, implementation, and support, while effectively collaborating with cross-functional teams and managing vendor relationships. Proficient in gathering business requirements and developing technical documentation to ensure high-value solutions.
Highest-signal resume keywords
Infrastructure Project ManagementBusiness Systems AnalysisAgile MethodologiesVendor CoordinationTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements GatheringSystem DesignInfrastructure TechnologiesFirewall IntegrationAzure DevOpsPoint-of-Sale PlatformsIndustrial Automation SystemsPerformance Improvement MethodologiesUse Case DevelopmentTest Case Writing
Soft Skills
Problem-SolvingCritical ThinkingCollaborationLeadershipCommunication
Tools & Technologies
ServiceNowO365EpicorKahler AutomationLAN/WAN TechnologiesDiagrams and FlowchartsPowerPointVisioAgile and KanbanRemote Site Management
Industry Keywords
Infrastructure ServicesBusiness SystemsOperational TechnologyProject CoordinationThird-Party Vendor ManagementLocal Travel RequirementsSystem MonitoringPreventative MaintenanceTechnical DocumentationStakeholder Analysis
Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Support work efforts delivering infrastructure products and services to specific business units or regions
- Participate in the project lifecycle from identification of need through deployment and testing
- Incorporate enterprise infrastructure protocols and best practices
- Ensure consistent, reliable, and high-value solutions are implemented and supported
- Collaborate cross-functionally with Product teams, the CHS IT Service Center, operators, systems architects, subject-matter experts, leaders, and business stakeholders
- Coordinate external vendors, establish work plans and timelines, develop test and acceptance criteria, and implement business initiatives
- Understand and document business cases and end-to-end system functionality, focusing on infrastructure requirements and dependencies
- Assist with system design, upgrades, and monitoring
- Determine hardware required to support business systems and processes
- Provide on-site technical support and issue remediation for infrastructure, business systems, and operational technology at regional CHS locations
- Lead or co-lead initiatives delivering core infrastructure services
- Lead preventative maintenance programs, system refreshes, and software upgrades
- Document use cases, business requirements, and system requirements
- Coordinate staging, installation, and configuration of new or upgraded systems
- Create diagrams and process flows
- Document and process issues, enhancement requests, and business-partner feedback
- Manage and resolve incidents and break-fix issues using ServiceNow
- Procure equipment and hardware using the enterprise purchasing system
- Participate in Agile and Kanban Service Delivery team activities
- Recruit and manage Smart Hands contractors for on-site field work
- Perform other assigned responsibilities
Requirements
What you’ll need- High School Diploma (or equivalent)
- 2+ years of experience as a business systems analyst or infrastructure analyst
- Experience gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts
- Experience with infrastructure-centric projects involving desktop, server, LAN/WAN, and firewall technologies
- Experience with firewall, router/switch integration and implementation involving ISPs, vendors, and remote sites
- Qualified candidates must reside in the greater Grand Forks, ND area
- Approximately 25% local travel, with occasional increases up to 40% based on business needs
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field
- 2+ years of direct or indirect leadership experience on small- to medium-size technology initiatives, projects, or work efforts
- Experience with point-of-sale platforms, especially Epicor, and fuel-management systems/fuel controllers
- Experience with industrial automation systems, such as Kahler Automation
- Experience with Azure DevOps
- Knowledge of system and network development methodologies, including Agile
- Knowledge of performance improvement methodologies, including LEAN
- Management or coordination of third-party vendors and suppliers
- Ability to work in a cross-functional team environment without direct supervision
- Knowledge of project coordination concepts, including drafting charters, managing timelines and milestones, stakeholder analysis, and status reports
- Familiarity with O365, especially Teams, Visio, and PowerPoint
- Demonstrated problem-solving and critical-thinking skills
- May be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements, and FMCSA Clearinghouse checks
Benefits
Comp & perks- Medical, dental, and vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
- Work-from-home arrangement
- Competitive total rewards package